Team Lead / Aveda Mentor

Team Lead / Aveda Mentor
Rejuvenation Spa

Position Overview

Rejuvenation Spa is seeking a motivated, organized, and guest-focused Team Lead / Aveda Mentor to help support daily spa operations, front desk leadership, and team development. This role is central to creating an exceptional guest experience while supporting retail success, team training, inventory management, and operational excellence.

The ideal candidate is a strong communicator, natural leader, detail-oriented multitasker, and passionate about guest care, retail education, and the Aveda brand experience.

Key Responsibilities

Guest Experience & Front Desk Leadership

Deliver exceptional guest service through all aspects of the guest experience including welcoming guests, check-in/check-out, appointment scheduling, spa tours, and product education.
Support smooth front desk operations and monitor daily salon and spa flow.
Help create memorable guest experiences through Aveda rituals, sensory experiences, and personalized recommendations.
Assist in building retail success through guest education and product support.

Team Leadership & Training

Lead, mentor, and support front desk team members and Aveda Advisors.
Assist with onboarding, coaching, and ongoing team development.
Support technical team members in guest experience and retail initiatives.

Operations & Inventory Support

Assist management with retail and professional inventory operations, including:
Inventory counts and adjustments
Ordering and receiving inventory
Processing tickets and inventory documentation
Budgeting professional supplies
Support compliance with inventory-related State, OSHA, and operational requirements.
Assist with OSHA procedures and workplace organization.

Team Communication & Events

Support planning and execution of monthly team and department meetings.
Assist with creation, communication, and implementation of guest events, promotions, and consumer experiences.

Qualifications

Experience in guest service, retail, hospitality, salon, spa, or related customer-focused environments.
Leadership, training, or mentoring experience preferred.
Strong customer service, communication, and organizational skills.
Ability to multitask, prioritize, problem solve, and remain professional in a fast-paced environment.
Comfortable using computers, scheduling systems, Microsoft Office, phone systems, and online communication tools.
Ability to maintain confidentiality and work collaboratively with guests, management, and team members.
Flexible availability including 2 evenings per week and every other Saturday.

Work Environment & Physical Requirements

This position operates in a busy salon and spa environment requiring frequent multitasking, teamwork, and guest interaction. Candidates should be comfortable standing for extended periods, using computers and phones, and occasionally lifting up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Pay: From $16.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person