Specifically, the stylist-in-training's job duties include: • Market and grow the business • Observe other stylists/managers at work and ask relevant questions • Provide exceptional customer service • Control expenses • Promote and sell services and retail products • Answer telephones, stock and dust shelves, and sweep hair • Complete all other duties as assigned by manager The stylist-in-training may be eligible for a promotion to the stylist position once they receive their license. The stylist-in-training must apply for the stylist position to be considered for promotion. Market and Grow the Business: • Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer's image and/or contribute to the customer's satisfaction with services performed • Clearly convey a complete understanding of pricing for available services • Coordinate Promotional Sales displays as directed by the company using Shop Talk • Responsible for sales to walk-in retail customers Complete Required Administrative Tasks/Compliance: • Perform a variety of tasks related to assisting salon operations, including but not limited to: answering telephones, stocking shelves, sweeping hair and other duties as assigned by manager • Communicate effectively with management, customers and co-workers in a professional and courteous manner • Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety • Attend work timely and consistently, including attending mandatory staff meetings, training sessions or as otherwise required by management • Adhere to all corporate policies, procedures and work rules • Handle all POS transactions including opening and closing the register
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