Student Salon Receptionist

The receptionist has one of the most important positions in the school. The front desk area is the “nucleus” of the Student Salon and the receptionist is the first impression a client or prospective student has of the school, as well as the last. As a representative of the beauty industry that we serve, a receptionist should always look great! You should have the latest hairstyle and the latest make-up look.

It is important to always take a few moments to acknowledge each and every person that walks in the door, no matter how busy you get. Our clients, current students and prospective students need to know that we are here to serve them.

Be very professional and greet clients by their names if they are returning customers. This is a very personal touch and means a great deal to someone when their name is remembered. Please pay close attention and get to know our clients as if they were your own.

In order for the day to run smoothly and in an organized fashion, the receptionist should keep the front desk very clean and orderly. We recommend that you arrive at least 15 minutes before the beginning of your shift. This will give you time to perform all opening procedures and prepare yourself for the day.

Your daily responsibilities include, but are not limited to, the following:

Ensure facility opening duties have been completed
Answering phones
Take messages and distribute correctly
Return all missed calls in a timely fashion
Announce/forward/transfer incoming calls to school staff
Greeting clients
Have clients sign Client Service Agreement and Release forms
Check in and cash out clients on the HairMax system
Invite clients to complete a satisfaction survey upon completion of the service
Inform student stylists when clients arrive & provide service tickets
Enter new clients’ information and client chemical service formulas into the HairMax system
Setting appointments
Book appointments by telephone or in person with walk-in clients (do not provide service quotes over the telephone, as we need to evaluate their hair to determine product needed)
Pre-book current clients for their next service
Change appointments, as needed
Maintaining the waiting area
Keep the reception desk, shelves/tables, and beverage station clean and organized
Stocking front desk supplies
Conducting closing procedures
Adjust students’ time in FAME Freedom database, as applicable
Enter students’ requirements in the tracking binder and in FAME Freedom database
Run ‘End of Day’ on HairMax system daily and ‘Check System Data’ weekly
Balance cash drawer

Ability to commute/relocate:

West Springfield, MA 01089: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Customer Service: 1 year (Required)
Reception: 1 year (Preferred)

Willingness to travel:

100% (Preferred)

Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Work Location: In person