Student Salon Receptionist

As a representative of the beauty industry that we serve, a receptionist should always look great! Please pay close attention and get to know our clients as if they were your own. In order for the day to run smoothly and in an organized fashion, the receptionist should keep the front desk very clean and orderly. Your daily responsibilities include, but are not limited to, the following: • Ensure facility opening duties have been completed • Answering phones • Take messages and distribute correctly • Return all missed calls in a timely fashion • Announce/forward/transfer incoming calls to school staff • Greeting clients • Have clients sign Client Service Agreement and Release forms • Check in and cash out clients on the HairMax system • Invite clients to complete a satisfaction survey upon completion of the service • Inform student stylists when clients arrive & provide service tickets • Enter new clients’ information and client chemical service formulas into the HairMax system • Setting appointments • Book appointments by telephone or in person with walk-in clients (do not provide service quotes over the telephone, as we need to evaluate their hair to determine product needed) • Pre-book current clients for their next service • Change appointments, as needed • Maintaining the waiting area • Keep the reception desk, shelves/tables, and beverage station clean and organized • Stocking front desk supplies • Conducting closing procedures • Adjust students’ time in FAME Freedom database, as applicable • Enter students’ requirements in the tracking binder and in FAME Freedom database • Run ‘End of Day’ on HairMax system daily and ‘Check System Data’ weekly • Balance cash drawer Willingness to travel: • 100% (Preferred)

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