**Job Duties:**
* Knows spa treatment protocol and preforms massages of soft tissue and joints.
* Performs daily housekeeping duties to maintain a clean and sanitary work space
* Coordinates spa room maintenance work with the engineering and maintenance division.
* Uses persuasive selling techniques to sell spa products and to promote other spa services.
* Knows daily activities taking place in the spa.
* Reports any unusual occurrences or requests to the manager or assistant manager.
* Manages and resolves all guest complaints in a professional and courteous manner.
* Maintains customers’ privacy.
* Maintains a high level of professional appearance and demeanor.
* Performs other duties as assigned.
**Qualifications:**
* High school diploma or equivalent and TN licensed massage therapist.
* Ability to communicate with public, spa staff, and management in a professional manner.
* Knowledge of surrounding areas and local events.
* Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.* Ability to learn safety, emergency, and accident prevention policies and procedures.
* Skilled in the use of front office equipment.
* Knowledge of proper telephone etiquette.
* Ability to work a flexible schedule, including weekends and holidays.
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