Spa Manager – Resort Spa Operations & Guest Experience

Description

Lake Lawn Resort is seeking an experienced and guest-focused Spa Manager – Resort Spa Operations & Guest Experience to lead the daily operations of our Spa & Wellness department. This position is responsible for overseeing spa services, team members, guest experiences, inventory, purchasing, financial controls, and day-to-day operations while maintaining the high standards of service expected at Lake Lawn Resort. The ideal candidate is a hospitality professional with strong leadership skills, a passion for wellness, and the ability to create a relaxing and memorable experience for every guest.

**Position Details**

* **Job Title:** Calladora Spa Manager
* **Employment Type:** Full-Time
* **Shift:** Flexible / Days, Evenings, Weekends & Holidays as Needed
* **Department:** Spa & Wellness
* **Location:** Delavan, Wisconsin

**What You’ll Do**

* Oversee the daily operations of the Spa, ensuring exceptional guest service, treatment quality, cleanliness, and overall resort standards.
* Lead, train, coach, schedule, and develop Spa team members while maintaining appropriate staffing levels based on business needs and budget.
* Recruit and interview Spa staff and address employee performance in accordance with company policies.
* Maintain and enforce Spa procedures, service standards, opening and closing procedures, safety practices, and training requirements.
* Stay current with spa, wellness, beauty, and hospitality industry trends to support new services, products, and business opportunities.
* Manage Spa inventory, purchasing, retail products, supplies, and cash-handling procedures to maintain accurate controls and minimize waste.
* Monitor treatment rooms, facilities, equipment, and guest areas to ensure they are clean, safe, properly maintained, and professionally presented.
* Oversee payroll, labor forecasting, department budgets, revenue, expenses, and other administrative responsibilities.
* Partner with Sales, Conference Services, and Catering to develop, promote, coordinate, and book Spa services for conferences, groups, and special events.
* Build strong relationships with guests and meeting planners while identifying opportunities to promote Spa services, packages, and retail products.
* Communicate regularly with the General Manager and Assistant General Manager regarding department operations, staffing, financial performance, and business opportunities.
* Conduct monthly Spa department meetings and participate in department head and other resort meetings as required.
* Maintain required employee and departmental documentation and ensure compliance with resort policies and procedures.
* Identify and implement opportunities to improve guest satisfaction, operational efficiency, revenue, and profitability.
* Assist other resort departments and serve as Manager on Duty (MOD) as assigned.
* Perform other related duties as assigned by the General Manager and/or Assistant General Manager.

Requirements

**What We’re Looking For**

* Previous Spa Manager, Spa Director, Spa Operations Manager, Wellness Manager, Salon Manager, or hospitality management experience preferred.
* Experience managing a hotel, resort, day spa, salon, wellness center, or similar guest-service operation preferred.
* Strong leadership experience with the ability to recruit, train, schedule, coach, and develop employees.
* Excellent customer service and communication skills.
* Strong knowledge of spa operations, treatments, products, retail, and guest service standards.
* Experience with inventory management, purchasing, cash handling, payroll, budgeting, and labor forecasting.
* Knowledge of current spa, beauty, wellness, and hospitality industry trends.
* Ability to work flexible schedules including evenings, weekends, holidays, and peak resort periods.

**Physical Requirements**

* Ability to stand and walk for extended periods.
* Frequent sitting, standing, walking, bending, reaching, and repetitive motions.
* Ability to lift and move spa products, supplies, linens, and equipment.
* Ability to move throughout treatment rooms, retail areas, and other spa facilities.
* Ability to respond to guest and operational needs throughout the property.

**Work Environment**

* Professional resort spa and wellness environment.
* Frequent interaction with resort guests, spa clients, employees, and group planners.
* Combination of office, retail, treatment, and guest-service areas.
* Fast-paced hospitality environment with increased activity during weekends, holidays, and peak resort periods.
* Regular interaction with Sales, Conference Services, Catering, and other resort departments.

**About Lake Lawn Resort**

Located on Delavan Lake, Lake Lawn Resort is a premier hospitality destination known for exceptional service and a strong team culture. Whether you're starting your career or looking for a steady role, this is a great place to grow.

**Disclaimer**

This role includes a variety of responsibilities to support daily operations.