Spa Manager

***Spa Manager, Starting at $20.00 plus commissions***

***Full-Time, Various Shifts***

 Golden Ocala Golf Club has an immediate need for a Spa Manager.

**Job responsibilities:**

**Forbes & Luxury Service Standards**

* Lead all Forbes Travel Guide service training initiatives
* Ensure luxury hospitality standards are consistently executed by all spa team members
* Conduct daily service observations and coaching
* Reinforce guest engagement standards, service scripting, and attention to detail, celebrations etc.
* Support service recovery and assist with guest concerns in a professional and timely manner
* Maintain a visible presence on the spa floor to ensure exceptional guest experiences
* Monitor spa presentation, ambiance, cleanliness, and readiness throughout the day

 

**Onboarding & Team Training**

* Oversee onboarding and training of all new spa team members
* Ensure new hires complete departmental training and operational expectations
* Conduct ongoing coaching and service development for front desk and spa support teams
* Ensure all team members remain informed on new services, seasonal offerings, retail products, and operational updates
* Support continuous education and team accountability

 

**Front Desk Operations**

* Oversee daily spa front desk operations and guest flow
* Create and manage front desk schedules
* Ensure proper phone etiquette, booking standards, and guest communication
* Monitor reservation accuracy and operational organization
* Support check-in and check-out procedures to ensure seamless guest experiences
* Assist with shift coverage and operational support when needed
* Ensure front desk areas remain clean, organized, and luxury presentation-ready

 

**Retail & Inventory Communication**

* Ensure front desk team maintains strong knowledge of retail products and promotions
* Communicate inventory updates, retail initiatives, and seasonal offerings to the team
* Support merchandising and presentation of retail displays
* Assist in monitoring front desk supplies and spa amenities

 

**Daily Operations & Leadership**

* Conduct daily pre-shift meetings and operational communication
* Coordinate with spa leadership regarding operational updates and staffing needs
* Assist with managing guest & member requests, VIP arrivals, and special accommodations
* Monitor daily operational checklists and opening/closing procedures
* Foster a positive, professional, and team-oriented environment
* Support interdepartmental communication