Spa Manager

**Lead the experience. Inspire the team. Create an exceptional escape for every guest.**

We’re looking for an experienced and passionate **Spa Manager** to help lead the day-to-day operations of our **25,000-square-foot WinStar Spa & Fitness Center**. Reporting to the Spa Assistant Director, you’ll play a key role in creating a relaxing, elevated environment while leading a team dedicated to exceptional guest service.

### This Schedule Is a Must

**This position's schedule is Thursday, Friday, Saturday, Sunday & Monday, with no exceptions.**

If you’re looking for a leadership role where weekends are part of your regular schedule, we’d love to hear from you.

Salary: Starting at 60k DOE

### What You’ll Do

* Support the Spa Assistant Director in leading daily Spa & Fitness Center operations.
* Lead, coach, train, schedule, and motivate spa team members while maintaining service and productivity standards.
* Help create a tranquil, polished, and welcoming environment for every guest.
* Oversee staffing, performance, payroll, inventory, supplies, and daily operational needs.
* Handle guest concerns with professionalism, sound judgment, and a commitment to positive resolutions.
* Partner with Group Sales on group bookings, events, and partnerships.
* Monitor spa presentation, cleanliness, safety, and opening/closing standards.
* Conduct pre-shift and departmental meetings to keep the team informed and engaged.
* Develop team members through coaching, feedback, performance reviews, and growth opportunities.
* Lead by example and ensure WinStar’s service and hospitality standards are consistently reflected throughout the Spa.

### What We’re Looking For

* **3+ years of spa management experience**; hotel spa experience strongly preferred.
* Current professional licensure as a **cosmetologist, nail technician, massage therapist, and/or esthetician** is required.
* Strong leadership, coaching, and team-development skills.
* Excellent communication, organization, time management, and follow-through.
* Strong financial understanding with the ability to interpret operational numbers and manage within budget.
* Experience with spa reservation, scheduling, and customer management systems.
* A professional, polished presence and a genuine passion for hospitality.
* CPR and/or First Aid certification preferred.
* Ability to work **Thursday–Monday, including weekends and holidays**.

### Why WinStar?

Join a dynamic hospitality environment where you’ll have the opportunity to lead a talented team, make an impact on the guest experience, and grow within one of the region’s premier resort destinations.

**Ready to lead something exceptional? We’d love to meet you.**