Responsible for maintaining the reception and retail areas of the Spa while providing a positive and friendly attitude. Assist with scheduling, answering phones, check-in and out of appointments while partaking in genuine interactions that provide the highest level of guest service.
* Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
* Initiate and engage in conversations in a professional and friendly manner.
* The ability to work in a fast paced and multi-task-oriented environment.
* Be able to schedule appointments with accuracy and in a timely manner in person and over the phone.
* Candidate must demonstrate computer knowledge with proficiency in Excel, Word, Microsoft office and outlook.
* Handles the computer booking system and all cash handling procedures with accuracy and ease.
* Answer phones promptly and friendly.
* Work well under pressure and handle multiple guests at one time.
* Knowledge of all spa treatments, salon services and retail items with the intent to suggest service offerings to best tailor the client’s needs
* The ability to suggest, sell, and provide detailed descriptions of spa services and retail items
* Maintain bar levels and stock retail times, spa brochures and office supplies
* Perform other tasks as assigned by Manager or Assistant Manager.
**Qualifications:**
* High school diploma or equivalent.
* 1-2 years Reception desk and/or salon/spa experience.
* Poses the ability to work in a fast-paced environment while maintaining enthusiasm and excellent customer skills.
* Must be multitask oriented.
* Must be detail oriented, friendly, outgoing and have excellent communication skills.
* Must be able to tolerate a close-knit environment with constant co-work involvement
* Must be able to work well with others and as a team.
**Physical, Mental & Environmental Demands:**
* Able to lift up to 25 lbs.
* Able to stand for a long period of time (up to an average 8-hour shift).
With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.
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