Responsible for maintaining the reception, spa facilities and retail areas while providing a positive and friendly attitude. Assist with scheduling, answering phones, spa attending, check-in and out of appointments while participating in genuine interactions that provide the highest level of guest service.
* Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
* Initiate and engage in conversations in a professional and friendly manner.
* The ability to work in a fast paced and multi-task-oriented environment while being able to work reception and spa host interchangeably in one shift.
* Be able to schedule appointments in a timely manner with accuracy both in person and over the phone.
* Demonstrate computer knowledge with proficiency in Microsoft Office programs including but not limited to Excel, Word, and Outlook.
* Handles the computer booking system and all cash handling procedures with accuracy and ease.
* Answer phones promptly and in a friendly way.
* Work well under pressure and ability to assist multiple guests at a time.
* Knowledge of all spa treatments, salon services, and retail items with the intent to suggest/sell service offerings to best tailor the client’s needs.
* The ability to suggest, sell, and provide detailed descriptions of spa services and retail items.
* Maintain par levels and stock items in the reception area and back spa when needed
* Ability to perform other tasks assigned by the Manager or Supervisor.
* Must be 18 years of age or older
* High school diploma or equivalent.
* 1-2 years reception desk/salon or spa experience and/or customer service experience preferred.
* Ability to work in a fast-paced environment while maintaining enthusiasm and excellent customer service skills.
* Ability to multi-task
* Must be detail-oriented, friendly, outgoing, and have excellent communication skills.
* Must be able to work well with others and as a team.
* Nevada Food Handler’s Card (Health Card)
**ADDITIONAL REQUIREMENTS**
* Ability to push and pull up to 50 pounds
* Ability to lift and carry objects up to 30 pounds
* Able to stand for a long period of time (up to an average 8–9-hour shift).
* Ability to bend, stoop, twist, reach, and kneel repetitively
* Safely work with provided cleaning chemical and equipment
* Ascend and descend stairs and maintain equilibrium for an extended period
* Must be able to work from a standing position and/or walking motion for extended period
* Ability to work in a smoking and pet-friendly environment
With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.
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