Spa Coordinator

Description

Purpose
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The Spa Coordinator is responsible for overseeing the day-to-day flow and operations of the spa while providing exceptional guest service and supporting Spa Technicians. This position ensures that guests receive a welcoming, comfortable, and seamless experience from arrival through departure while maintaining the cleanliness, organization, and efficiency of the spa.

Essential Functions
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### Guest Experience & Service

* Welcome and assist spa guests in a warm, professional, and attentive manner.
* Provide guests with appropriate lockers, towels, sandals, robes, and other amenities based on their service needs.
* Clearly explain spa procedures and assist guests with preparing for their scheduled services.
* Provide refreshments and other guest amenities as requested.
* Assist guests with questions, requests, and general spa needs throughout their visit.
* Schedule future appointments and recommend additional spa services when appropriate.
* Maintain a professional, welcoming, and relaxing atmosphere at all times.

### Spa Operations & Technician Support

* Monitor guest flow throughout the spa and ensure guests are prepared and in the appropriate area for their scheduled services.
* Maintain clear and timely communication with Spa Technicians regarding guest arrivals, client flow, appointment changes, delays, and special requests.
* Assist Spa Technicians with treatment room preparation and ensure rooms are properly stocked and ready for each service.
* Refill professional products and supplies used by Spa Technicians as needed.
* Assist with ordering and/or picking up spa lunches, breakfasts, or other items as necessary.
* Communicate any operational concerns, guest issues, supply needs, or other relevant information to the Spa Manager/Supervisor.

### Laundry & Room Preparation

* Collect soiled linens, including sheets, blankets, towels, robes, and other spa linens, and place them in the appropriate receptacles.
* Fold, organize, and store clean laundry as necessary.
* Change treatment room linens and prepare rooms before and after each service.
* Maintain adequate supplies in treatment rooms and guest areas.
* Assist Spa Technicians with room setup and turnover between appointments.

### Cleaning, Sanitation & Safety

* Maintain clean, organized, and sanitary spa treatment rooms and common areas throughout the shift.
* Perform general cleaning duties in accordance with state board requirements and company sanitation standards.
* Ensure treatment rooms and spa areas are cleaned and properly sanitized before and after services.
* Keep all spa areas neat, orderly, and guest-ready at all times.
* Follow all established health, safety, sanitation, and infection-control procedures.

### Daily Operations

* Complete all opening, closing, and daily operational procedures outlined on the current Daily Procedure Checklist.
* Monitor spa supplies and communicate inventory needs to the appropriate manager.
* Maintain clear communication with the Spa Manager/Supervisor regarding daily operations, guest concerns, staffing needs, schedule changes, and other relevant information.
* Follow all company policies, procedures, standards, and service expectations.
* Maintain confidentiality and professionalism when handling guest and employee information.
* Perform other duties as assigned.

Core Performance Expectations
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* **Exceptional Guest Service:** Creates a warm, welcoming, and relaxing experience for every spa guest.
* **Communication:** Maintains clear, timely, and professional communication with guests, Spa Technicians, and management.
* **Organization:** Effectively manages multiple tasks while maintaining an organized and efficient spa environment.
* **Teamwork:** Supports Spa Technicians and other team members to ensure smooth daily operations.
* **Attention to Detail:** Consistently maintains high standards for cleanliness, sanitation, room preparation, and guest amenities.
* **Professionalism:** Represents the spa and company culture in a positive, polished, and professional manner.
* **Dependability:** Consistently completes assigned responsibilities, opening and closing procedures, and daily operational tasks.

Requirements

### Position Qualifications

* High school diploma or equivalent.
* Excellent verbal and written communication skills.
* Demonstrated knowledge and application of exceptional customer service techniques.
* Strong interpersonal skills with the ability to interact professionally and positively with guests, technicians, and team members.
* Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced spa environment.