They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards). The Master Stylist is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned): Develop guest relationships through consultations and appropriate retail and service recommendations.Serve all guests, including walk-in guests, in a timely and efficient manner.Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest experience.Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.Attend mandatory trainings and meetings to enable continuous professional development. Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.Follow established service protocols to ensure a consistent and exceptional guest experience.Utilize appropriate booking and clientele systems to book guests for return services and for events.Communicate any supply needs to the Experience Manager, ensuring guest readiness at all times.Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.Adhere to the Ulta Beauty dress code.Protect company assets by following loss prevention best practices and providing exceptional guest service.Execute other operational tasks as directed. during shiftFrequent bending, reaching, and twisting during shiftAbility to stand for long periods of time during shiftContinuous coordination and manipulation of objects during shift.If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
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