Salon & Spa Receptionist

The Responsibilities Front Desk Reception – Smile and greet each client and coworker warmly upon their arrival, manage scheduling (via phone, in-person, text, social media messages and email), manage email account via Outlook, intake and consultation digital form management, service provider notifications, voicemail management, light cleaning (maintain tidy front desk). Stocking - Check twice daily to ensure bathrooms are in proper order and refill toiletries, station areas and front desk supplies, inventory should be done weekly. Notify service providers of client’s arrival with Zenoti and/or in person Check email via Outlook - [email protected] Answer questions, schedule appointments, upsell to customers (achieved monthly product sales goal) Roll-up any important communication to your team leader (Salon Coordinator, Salon Manager, Salon Owner) Check social media - Facebook/Instagram messages Answer questions Schedule appointments, etc Check HyperConnect for voicemails and texts Return calls Answer texts Manage digital consent forms upon client check in to ensure they are filled out appropriately - these should all be done on an iPad for both You MedSpa & Salon Before 12pm: post story to Instagram/Facebook - coordinate with managers Respond to all reviews with thoughtful details - Google, Facebook, Instagram, Yelp, In House via HyperConnect, etc. Be educated and understand how to walk a client through You MedSpa & Salon services - list and descriptions are in Reception Binder Know each provider - services they can perform, timing and schedule limitations

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