Salon & Spa Front Desk Sales & Service Coordinator

Looking for Front Desk Coordinators and if experienced a Front Desk Team Lead:

To Love and Amaze our customers and each other by delivering the highest level of customer service. Facilitate daily operations of salon or spa: focused on booking reservations and upgrading services but also managing guests experience and working with the team to give amazing customer service to customers and coworkers.

Be able to quickly problem solve
Excellent communication skills
Strong organizational and time management skills
Professional demeanor and work ethic
Flexible to work weekends, evenings and some holidays
Accuracy with booking and check-out transactions

PASSAGES HABITS:

Build strong and authentic relationships; manage the needs of every guest in the spa and salon
Foresee potential challenges and resolve them proactively.
Acknowledge every Habitude customer and ensure that no client is forgotten
Be informative and knowledgeable about all services and products offered at Habitude and upgrade and cross market to other departments
Collect feedback from clients at the end of their visit and pass on to MOD’s and Operations Director
Be an expert of flow & have a can do attitude
Anticipate the day – find potential challenges and fix them gracefully
Compassionate & concise
Maintain cooperation and teamwork, placing a high emphasis on customer service and satisfaction
Be sure any joys and concerns are communicated with Managers
Operate within Habitude’s philosophical and profitability objectives
Give every customer the opportunity to upgrade and pre-book
Inform guests of promotions and make sure they are opted in to receiving promotional emails
Professional conversations at all times
Come to work looking terrific and ready to perform your best
Station/work area TLC; be aware of equipment and cleaning needs – Five Star presentation
Support the Big Picture – cheerlead, assist and infuse positive energy
Operate according to all departmental guidelines
Maintain excellent attendance record
Perform all other duties as assigned – “work at work”

Pay: $22.00 - $28.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

salon or spa : 1 year (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Ability to Commute:

Seattle, WA 98107 (Required)

Work Location: In person