This document outlines the role, onboarding plan, and performance expectations for the Salon & Retail Operations Manager position. The Salon & Retail Operations Manager is responsible for overseeing daily salon and retail operations, supporting staff performance, maintaining brand standards, and driving both service and retail growth. Oversee daily salon and retail operationsLead front desk, retail, and support staffEnforce policies, standards, and expectations consistentlyManage scheduling, coverage, and time-off requestsCoach staff on client experience and retail performanceSupport onboarding and training of new hiresOversee retail merchandising and presentationTrack KPIs and report weekly to ownershipHandle escalated client concerns professionallyQualifications 3 years of salon, spa, or boutique management experienceStrong leadership and communication skillsRetail-driven mindsetComfortable with accountability and performance metrics• Calm, organized, and professional demeanor Fully own daily operations, lead team accountability, and present ideas for operational and retail growth. Key Performance Indicators (KPIs)
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