Salon Receptionist/coordinator

Job Summary:

We are seeking an energetic and customer-oriented individual to join our team as a Salon and Spa Receptionist. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our salon and spa. The ideal candidate should thrive as a first point of contact position, possess excellent communication skills, have the energy to be on their feet most of the day, and have a strong passion for the beauty and wellness industry.

Responsibilities:

- Greet clients and visitors with a warm and friendly demeanor, ensuring a positive first impression.

- Answer phone calls, schedule appointments, and manage the salon's appointment booking system.

- Provide accurate information about salon services, products, and pricing to clients.

- Maintain a clean and organized front desk area, including restocking retail products and salon supplies.

- Process client payments and handle cash transactions accurately.

- Assist stylists, estheticians, and therapists with client needs, including retrieving supplies and keeping treatment rooms tidy.

- Manage client records and ensure all information is up-to-date and confidential.

- Resolve client requests and concerns in a professional and timely manner.

- Stay up-to-date with salon and spa services, promotions, and special events.

- Collaborate with the salon team to ensure a seamless and enjoyable experience for clients.

Requirements:

- High school diploma or equivalent.

- Previous experience in a customer service role.

- Excellent verbal communication skills.

- Strong organizational and multitasking abilities.

- familiar with computer systems and software, including salon management software.

- Ability to work in a fast-paced environment and remain calm under pressure.

- Flexibility to work some evenings, weekends, and holidays as needed.

- Knowledge of salon and spa services, products, and trends is a plus.

We offer a competitive salary, a supportive work environment, and opportunities for professional growth within our salon and spa. If you are passionate about providing exceptional customer service and thrive in a high-paced environment, we would love to hear from you. Join our team and be a part of creating unforgettable experiences for our clients. Apply now!

Criminal and credit background check performed on final candidate.

Pay: From $14.00 per hour

Benefits:

Employee discount

Ability to Commute:

Ann Arbor, MI 48103 (Required)

Ability to Relocate:

Ann Arbor, MI 48103: Relocate before starting work (Required)

Work Location: In person