Graton Resort & Casino is a premier luxury resort and casino destination located in California, renowned for its exceptional hospitality, world-class entertainment, and upscale amenities. The resort prides itself on delivering a superior guest experience through its commitment to quality service and a welcoming atmosphere. As part of its dedication to excellence, Graton Resort & Casino offers a variety of indulgent amenities, including a highly regarded spa and salon, providing guests with relaxation and rejuvenation in a luxurious setting. The establishment is distinguished by its luxury standards, a hallmark that extends across all guest interactions and services offered, ensuring that patrons experience the highest level of care and attention during their visit. Employment at Graton Resort & Casino is designed to be rewarding, offering competitive hourly wages alongside a supportive and dynamic work environment that fosters career growth and personal development for its team members.
The Spa and Salon Receptionist role at Graton Resort & Casino is a vital position within the resort's hospitality team, centered around providing an exemplary guest service experience in the spa and salon departments. This role is responsible for managing arrival and departure transactions efficiently for guests checking in and out of the spa and salon while maintaining the resort’s luxury standards and protocols. The receptionist serves as the primary point of contact for guests seeking spa and salon services, addressing all questions and concerns with a positive, upbeat demeanor to ensure guest satisfaction and comfort.
Key responsibilities include greeting guests warmly upon arrival, booking and confirming appointments accurately, and maintaining an organized and clean reception area to uphold the resort's aesthetic standards. The role requires proficiency in spa and salon services knowledge to effectively explain amenities and protocols to guests and to handle phone inquiries according to company standards. Additionally, the receptionist must complete required shift reports and training courses as designated by management, ensuring compliance with department processes and continuous professional development.
This position requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Candidates should have a minimum of one year of customer service experience, preferably within the hospitality industry, and possess basic computer skills along with previous cash handling experience. The position also demands physical endurance to stand for the duration of shifts, perform manual operations with equipment, and handle moderate lifting tasks intermittently.
The hourly pay rate for this position is $20.50, reflecting the establishment's commitment to fair and competitive compensation. Candidates must be at least 18 years old and are expected to uphold the resort’s core values and customer service standards, contributing to the overall luxurious guest experience at Graton Resort & Casino. Working as a Spa and Salon Receptionist offers an exciting opportunity to join a prestigious hospitality team where dedication to service excellence is recognized and rewarded.
Ability to communicate effectively with guests, team members and management in both written and verbal form
must possess or obtain responsible beverage service state certification
must be able to work in a fast paced environment
minimum one year customer service experience required, hospitality industry preferred
basic knowledge in computer skills
previous cash handling experience preferred
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