Salon Receptionist

Salon Receptionist / Front Desk Coordinator – Part-Time

The James Salon & Spa | Ada, Michigan
Location: 550 Settlers Drive, Suite 102, Ada, MI 49301

The James Salon & Spa is seeking a friendly, organized, and dependable part-time receptionist for our Ada team. You’ll welcome guests, manage appointments, handle checkout, and support our stylists and spa professionals while creating a polished, welcoming experience.

What You’ll Do

Guest Experience & Communication

Welcome guests, check them in, and notify their stylist or service provider.
Answer phone calls, return messages, and respond to inquiries promptly and professionally.
Learn our services, pricing, products, and team to answer questions and connect guests with the appropriate professional.
Communicate appointment changes or delays, handle concerns with patience, and involve management when needed.

Scheduling & Appointment Management

Schedule, reschedule, and cancel appointments accurately using our salon management system.
Follow service timing and provider availability guidelines to keep appointments organized and prevent scheduling conflicts.
Review upcoming appointments, monitor confirmations, and follow up with guests as needed.
Manage the waitlist and contact interested guests when appointments become available.
Encourage rebooking based on provider recommendations and explain booking and cancellation policies clearly.
Maintain accurate client information, appointment notes, and required forms while protecting guest privacy.

Checkout & Retail Support

Review completed services and product purchases to ensure accurate checkout.
Process payments, gratuities, gift cards, and approved discounts according to salon procedures.
Handle cash carefully, provide receipts, and assist with register balancing as assigned.
Help guests find provider-recommended products and support retail and gift card sales.
Keep product displays stocked and organized, and report low inventory or pricing discrepancies.

Front Desk & Team Support

Keep the reception area clean and welcoming and the front desk organized.
Restock guest amenities and supplies, assist with light housekeeping, and complete opening and closing checklists.
Share appointment updates, guest requests, and messages with the appropriate team members.
Assist with administrative tasks and remain attentive to guests while balancing calls, scheduling, and checkout.

What We’re Looking For

A warm, professional manner and strong customer service and communication skills.
Organization, attention to detail, and the ability to manage multiple priorities calmly.
Dependability, punctuality, initiative, and a team-oriented attitude.
Comfort using computers, scheduling software, and payment systems, with basic math and cash-handling skills.
Discretion with confidential information and an interest in creating a welcoming experience for guests from all backgrounds.
Previous reception, hospitality, retail, or customer service experience preferred. Salon or spa experience and familiarity with Meevo are a plus.

Position Details

Part-time, in-person position at our Ada location.
Scheduled shifts based on salon needs and availability.
Work includes computer use, sitting and standing, and light stocking and tidying. Essential duties may be performed with or without reasonable accommodation.

How to Apply

Apply through Indeed with your resume and weekly availability, including evening and Saturday availability. Tell us briefly why you would enjoy joining The James Salon & Spa team.

Pay: $16.00 per hour

Expected hours: 15.0 – 20.0 per week

Benefits:

Employee discount

Work Location: In person