Salon Operations Manager – Front Desk & Guest Experience

Overview

As the Salon Operations Manager – Front Desk & Guest Experience, you’ll keep daily operations organized and welcoming, helping guests move smoothly from booking to checkout. You’ll lead front-desk staff, coordinate schedules, and support the salon’s administrative and financial processes. Your impact: By keeping appointments, communications, and front-desk service on track, you help guests feel cared for and enable salon professionals to focus on their clients.

Responsibilities

Supervise, schedule, train, and develop front-desk team members
Manage calendars, appointments, multi-line phone systems, guest inquiries, and client communication with polished phone etiquette.
Oversee bookkeeping, filing, budgeting, and routine accounting tasks; use other financial and accounting software as applicable.
Coordinate vendors and salon events, maintain office supplies, and support day-to-day office management.

Skills

Required: Customer service, communication, organizational skills, technical proficiency, and experience managing schedules and calendars.
Required: Administrative, clerical, or office experience, including booking appointments, phone systems, and information handling.
Preferred: Supervising, team management, training and development, vendor management, event planning, or office management experience.

Pay: $22.00 - $25.00 per hour

Benefits:

Dental insurance
Employee discount
Health insurance

Work Location: In person