Salon & Medspa Front Desk

Job description:

Customer Service is paramount. This position is the first touchpoint (voice call, smiling face upon entry) that a customer has with the salon and sets the tone for their visit.

Key Characteristics of Job

High Volume/High Intensity: Frequent shifting of priorities and constantly evolving workflows.Multitasking: Managing multiple phone calls, clients, or responsibilities simultaneously.Unpredictability: Need to react quickly to changing circumstances, such as customer issues or project changes.Active Decision-Making: Require fast, critical thinking to resolve problems.The Responsibilities

Front Desk Reception – Smile and greet each client and coworker warmly upon their arrival, manage scheduling (via phone, in-person, text, social media messages and email), manage email account via Outlook, intake and consultation digital form management, service provider notifications, voicemail management, light cleaning (maintain tidy front desk).Office/Admin - Register drawer management, assist MedSpa & Salon Coordinator with product inventory management and ordering, maintain plant watering schedule.Social - manage & respond to review responses across all platforms (Google, Instagram, Facebook, Yelp, In House via HyperConnect, etc). Managers are responsible for salon content but ensure that stories and posts are made each day. At least one story/day by noon.Stocking - Check twice daily to ensure bathrooms are in proper order and refill toiletries, station areas and front desk supplies, inventory should be done weekly.Daily Duties

Morning:

Clock inUnlock back doorGrab till and make sure change is correctCourse of Day:

Notify service providers of client’s arrival with Zenoti and/or in personCheck email via Outlook - [email protected] questions, schedule appointments, upsell to customers (achieved monthly product sales goal)Roll-up any important communication to your team leader (Salon Coordinator, Salon Manager, Salon Owner)Check social media - Facebook/Instagram messagesAnswer questionsSchedule appointments, etcCheck HyperConnect for voicemails and textsReturn callsAnswer textsManage digital consent forms upon client check in to ensure they are filled out appropriately - these should all be done on an iPad for both You MedSpa & SalonBefore 12pm: post story to Instagram/Facebook - coordinate with managersRespond to all reviews with thoughtful details - Google, Facebook, Instagram, Yelp, In House via HyperConnect, etc. Any review with 2 stars or less - alert Salon CoordinatorCheck retail product inventory, restock and note what’s needed to orderEnd of Day:

Straighten desk and front areaTake out trashRecord any product credits received or usedCash drop - with print out, note drop amount (explain any discrepancies) and sign off on itLock back doorClock outEducational Expectations

Stay up to date on all current product lines and salon service offerings.Be educated and understand how to walk a client through You MedSpa & Salon services - list and descriptions are in Reception BinderKnow each provider - services they can perform, timing and schedule limitationsWe are so happy you’re here and a part of the You MedSpa & Salon team! Please let us know if you have any ideas or thoughts on how to improve our current processes to make our team stronger!

Pay: From $18.00 per hour

Benefits:

Employee discountFlexible scheduleRetirement planWork Location: In person