Job description: Customer Service is paramount. Notify service providers of client’s arrival with Zenoti and/or in personCheck email via Outlook - [email protected] questions, schedule appointments, upsell to customers (achieved monthly product sales goal)Roll-up any important communication to your team leader (Salon Coordinator, Salon Manager, Salon Owner)Check social media - Facebook/Instagram messagesAnswer questionsSchedule appointments, etcCheck HyperConnect for voicemails and textsReturn callsAnswer textsManage digital consent forms upon client check in to ensure they are filled out appropriately - these should all be done on an iPad for both You MedSpa & SalonBefore 12pm: post story to Instagram/Facebook - coordinate with managersRespond to all reviews with thoughtful details - Google, Facebook, Instagram, Yelp, In House via HyperConnect, etc. Any review with 2 stars or less - alert Salon CoordinatorCheck retail product inventory, restock and note what’s needed to orderEnd of Day: Stay up to date on all current product lines and salon service offerings.Be educated and understand how to walk a client through You MedSpa & Salon services - list and descriptions are in Reception BinderKnow each provider - services they can perform, timing and schedule limitationsWe are so happy you’re here and a part of the You MedSpa & Salon team!
Create an account to see the full posting, access our search engine, and more.You're just 60 seconds away from your new Creativeloft account.