Salon Manager at Holistic Apothecary

About Amulet

At Amulet, we believe true care is about creating a space where people feel seen, cared for, and empowered. We are a sacred space for self care, and every steward helps shape that energy. The Amulet Manager is a steady, caring leader within our Circle, helping our stewards, guests, and business grow together.

Position Summary

The Amulet Manager is responsible for all daily aspects of the salon and retail, balancing staffing, guest experience, marketing, and inventory so that Amulet runs smoothly. You will lead with kindness, clear communication, and a spirit of collaboration, and serve as a bridge between the owner and our stewards so that everyone understands and works toward shared goals.

Qualifications

Experience working in a salon, a spa, and retail
TN cosmetology or barber license with 3 or more years of experience
Clear communication and natural leadership, including comfort with difficult conversations
A track record of meeting goals and metrics and growing revenue and sales
A strong working knowledge of our handbook, benefits, and policies, or the willingness to learn them very well
Comfort setting difficult boundaries with kindness and professionalism
Comfort with salon management software such as Mangomint, and with social media
Strong organization and follow-through
A genuine care for people, community, and impeccable service
Flexibility to work additional hours when the business needs it
No outside employment in the salon, spa, or metaphysical industry while in this role

Responsibilities

Oversee the day-to-day flow of the salon and retail so that every guest receives impeccable service. Open and close the space as needed, keeping it clean, calm, organized, and welcoming.
Keep the front desk covered and running smoothly, including care of the house phone.
Support scheduling by building fair, efficient schedules that balance peak hours, steward preferences, and guest demand, and by managing time off requests.
Use Mangomint and our other tools to save time, reduce errors, and keep bookings, reminders, and reports accurate.
Handle cash deposits when needed.
If you hold a service provider license, keep your books open for guest appointments for at least 20% of your schedule.
Help recruit the right people for our Circle and welcome them through a structured, supportive onboarding and training plan.
Offer ongoing growth through skill-sharpening workshops, mentoring, and encouragement, especially for newer stewards building confidence.
Hold regular check-ins with stewards, offering gratitude and honest, constructive feedback.
Have difficult conversations with compassion, clarity, and respect, seeking understanding first and working toward solutions together.
Know our employee handbook, benefits, and policies very well, and help stewards understand them and find answers to their questions.
Uphold our values and policies, and help stewards grow through coaching and quarterly feedback. Set difficult boundaries with kindness and clarity, protecting our stewards, our guests, and the space. Make everyone, from stylists to receptionists to tarot readers, feel valued, and celebrate wins big and small.
Address concerns quickly and fairly so everyone feels safe to be themselves and share openly.
Set the standard for warm, attentive service from the moment a guest walks in or calls, keeping wait times minimal.
Receive guest feedback gracefully and handle concerns with care, following Amulet's service guarantee and refund policy with fairness and kindness.
Encourage prebooking and rebooking as a natural extension of caring for our guests, helping first-time visitors become loyal regulars.
Grow and maintain loyalty and rewards efforts, and offer personal touches like thank-you messages after appointments.
Encourage guests to leave reviews.
Increase social media interactions by planning campaigns that showcase our best work, our products, and our stewards, and by keeping comments, messages, and posts active and engaging.
Support stewards in meeting our weekly posting and story goals, and organize content shared through the house phone and our shared Google Photos album.
Run seasonal promotions and create cross-promotions with local businesses and makers.
Increase revenue and sales through thoughtful retail and service recommendations, strong guest relationships, and steady follow-through.
Plan and lead events such as workshops, community gatherings, tarot Circle and book club offerings, and our monthly give-back events.
Monitor product usage and reorder supplies before they run out so no guest experience is interrupted. Keep retail displays stocked and inviting, including consignment and Amulet Made products. Communicate supply needs and vendor issues to the owner.
Track key numbers with the owner, such as rebooking and prebooking rates, retention, and retail sales. Review reports and our monthly tracking regularly, identify trends, and share insights with the team. Meet the goals and metrics set together, and help set realistic but ambitious targets for growth.
Support checkout habits that capture accurate guest information and sales.
Meet with the owner every two weeks to review progress, goals, and needs.
Keep the team informed of schedule changes, updates, and expectations, including team meetings and offsite gatherings.
Help keep policies, training materials, and the handbook current.
Nurture partnerships with local businesses, makers, and artisans.
Clear communication and natural leadership, including comfort with difficult conversations.
A track record of meeting goals and metrics and growing revenue and sales.
A strong working knowledge of our handbook, benefits, and policies, or the willingness to learn them very well.
Comfort setting difficult boundaries with kindness and professionalism.
Comfort with salon management software such as Mangomint, and with social media.
Strong organization and follow-through.
A genuine care for people, community, and impeccable service.
Flexibility to work additional hours when the business needs it.
No outside employment in the salon, spa, or metaphysical industry while in this role.

Compensation

65% commission + tips (to begin) when providing services

$15 per hour + tips (to begin) when managing salon

Benefits

As a member of our Circle, the Amulet Manager receives Level 5 benefits, the highest level of our leveled benefits program. Level 5 includes:

5 Amulets: charms you may give to a friend or family member, offering access to exclusive events, secret menus, and discounts on retail and services.
Guaranteed hourly rate and 401(k).
Access to vision, dental, and telehealth benefits.
20% retail discount for yourself.
25% off services for 5 named family members.
2 paid sick days per quarter.
20 vacation days per year.
30% off event space rental.
Free snacks and drinks from the breakroom.
100% off admission to workshops hosted by Amulet.
Paid leadership opportunities and parking reimbursement.

Certain benefit categories may have exceptions or requirements outlined in the employee handbook, and the manager is expected to know them well.

Pay: $25.51 - $100.00 per hour

Expected hours: 25.0 – 35.0 per week

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

License/Certification:

Cosmetology License (Required)

Work Location: In person