Salon Manager

Job Description

This position is responsible for overseeing the daily operations of the business.

This position performs all job responsibilities listed in the guest services job description as well as the salon manager responsibilities listed below
Provides first point of contact at front desk for all guests
Greets, hangs coats, offers beverages, and checks in guests
Alerts service providers when guests have arrived
Answers phones, responds to inquiries, and schedules appointments
Completes daily appointment confirmation calls/texts/emails
Assists service providers during checkout and prebooks appointments
Processes credit card payments for services, and processes credit card and cash payments for retail purchases
Retail area/facility upkeep
Understands retail product lines and assists guests with retail product purchases
Responsible for cleanliness of retail product, retail product shelving/displays, restrooms, and salon common areas
Responsible for stocking retail shelves and backbar area
Assists with laundry
Schedules and conducts interviews for potential employees
Hires and fires employees utilizing proper documentation
Trains all new employees according to established training procedures
Manages employees’ daily job responsibilities/productivity and properly directs employees as needed
Creates and manages the front desk schedule
Conducts employee reviews
Covers front desk when short staffed
Welcomes and trains all new service providers according to established procedures
Provides and promotes strong and positive leadership
Communicates company policies and procedures
Schedules in salon education
Ensures salon is up to state health and safety standards and complies with inspections
Reports and schedules all maintenance
Orders necessary salon supplies and manages salon supply inventory
Meets with vendors to order retail products and backbar products according to set budgets
Creates and manages retail displays, signage, promotions, and contests
Plans and executes salon events
Accurately and effectively manages retail product inventory and margin
Keeps financial records and controls salon expenses
Assists salon owner(s) with monthly expense reports
Makes weekly bank deposits and maintains change in retail cash drawer
Pays vendors and salon invoices
Creates social media posts and maintains all social media accounts
Maintains relationships and communication with other hair district salon managers to create a cohesive management team
Attends meetings with owner(s) and managers
Works with owner(s) and project manager to implement marketing strategies and projects that help grow the business
Attends educational events

Qualifications

Manager or Assistant Manager at a salon for minimum of one year or have been in the salon industry for two plus years
Strong focus on customer service
Excellent role model in appearance, commitment, and attitude
Confident in managing staff and training
Knowledge on how to grow a business
Organizational skills
Effective communication
Effectively work in a team environment and to maintain effective working relationships with guest services staff, salon manager(s), salon owners(s), and service providers
Proficient with computers and experience with salon scheduling software, preferably Millennium Salon Software or Meevo Salon Software
Multi task and effectively manage job functions while under pressure
Be reliable and dependable
Maintain confidentiality
Ability to occasionally lift retail boxes (up to 20 lbs)
Ability to move within the salon to communicate with others
Ability to travel locally

Benefits

Competitive wages with opportunity for quarterly and year-end bonus
Employee discount
8 hour shift
Monday to Friday
Bonus pay

Job Type: Full-time

Pay: From $18.00 per hour

Work Location: In person