Salon Guest Services Supervisor (Trainee)

Henrico, VA, US
Richmond, VA, US

Hands‑on leadership development role in guest services and salon operations.

Learn, grow, and build a long‑term career with a stable, award‑winning salon while supporting guests and teams.

Do you enjoy meeting new people and creating great experiences?
Are you interested in developing leadership skills while working in a fast‑paced, positive environment-with a successful company that values long‑term growth?

Mango Salon is growing, and we're looking for motivated, people‑focused individuals to join our team as a Salon Guest Services Supervisor (Trainee). This leadership development role is ideal for someone with strong customer service skills who is excited to grow into a long‑term leadership or management position.

About the Role
The Salon Guest Services Supervisor (Trainee) supports daily salon operations while learning to lead teams and deliver exceptional guest experiences. You'll receive hands‑on training, mentorship from salon leaders, and real‑world experience that prepares you for future leadership opportunities within Mango Salon.

This role makes a meaningful impact every day-on our guests, our team, and our company.

Key Responsibilities

Guest Experience & Customer Service

Greet and assist guests with warmth, professionalism, and confidence

Confirm salon services and rebook follow‑up appointments

Process credit card transactions accurately

Learn and use salon management software

Maintain product, service, and promotion knowledge to support guests

Salon Operations & Floor Support

Help coordinate the service floor to ensure smooth daily operations

Assist with staff coverage and designer schedules

Support salon leadership with communication and implementation of Mango initiatives

Collaborate with team members across departments to meet guest needs

Leadership Development & Team Support

Learn to lead by example and support team success

Assist with training, coaching, and motivating team members

Anticipate team needs in a fast‑paced environment

Learn and follow Mango systems, processes, and standards

What We're Looking For

Personable: Friendly, positive, and passionate about serving others

Accountable: Reliable and eager to learn new systems and responsibilities

Organized: Comfortable handling multiple tasks in a dynamic environment

Adaptable & Flexible: Able to work evenings and weekends as required

Motivated: Interested in the beauty industry with a desire for long‑term career growth

Physical Requirements:
Ability to stand and walk for 6-8 hours per shift

Ability to lift up to 25 lbs. as needed

Who We Are
Founded in 2003, Mango Salon is an award‑winning salon group proudly serving the Richmond area with three locations. We are committed to delivering exceptional, professional hair services-every guest, every time.

Awards & Recognition

Salon Today Top 200 Salons for more than 10 years

Richmond Times‑Dispatch Top Workplaces, 2022-2026

Readers' Choice Awards - Virginia Living & Richmond Magazine

Why Work at Mango Salon
We believe a positive, generous culture leads to success. Collaboration is encouraged, growth is supported, and every team member is valued.

Benefits Include:

Supportive, energetic, team‑based culture

Clear career‑pathing and leadership development

Competitive pay

Profit Sharing Retirement Plan

Comprehensive benefits (Medical, Dental, Vision, and more)

Paid time off

Community involvement opportunities

Employee discounts on salon services and products

Follow us on Facebook and Instagram to learn more about our team and culture.

* Mango Salon is an Equal Opportunity Employer.