Salon Guest Services Shift Leader

If so, we have an exciting opportunity for you at our Douglas J Ann Arbor Salon! As a Guest Services Shift Leader, you'll be a key member of our Salon's leadership team, reporting directly to the Ann Arbor Regional Director. Assist in training the Guest Services team, working closely with the Regional Director & Salon Coach.Oversee front desk operations, retail, and guest care.Prepare and organize the Guest Service schedule to ensure efficiency.Act as a liaison for technicians when the Director or Salon Coach are unavailable.Lead by example, setting high standards for the guest service team.Collaborate with Salon Leadership in managing retail and supply orders and timecard adjustments.Guest Reservations: Strong leadership skills, leading by example.Ability to coach and support the Guest Service team in the Director & Salon Coach's absence.Previous retail and/or customer service experience is a must.Supervisory experience is a significant advantage.Exceptional organizational and multitasking abilities.Polished and professional appearance that aligns with the Douglas J and the Salon Industry.High School diploma or equivalent; some college or post-secondary education is a bonus.Self-motivated with outstanding communication skills.Attention to detail and a charismatic attitude.Reliable transportation for bank deposits.Flexibility to work a full-time schedule, including evenings and Saturdays.Why You'll Love Being a Part of Our Team: Join a company with over 55 years of growth and success in the beauty industry.Enjoy product and service discounts.Assistance with parking costsAccess affordable insurance benefits and a 401(k) with a company match.At Douglas J, we value diversity and are committed to fostering an inclusive environment for all team members.

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