If you love mentoring stylists, obsess over guest experience, and know how to run a profitable, well-organized salon floor, we want to meet you. In this role, you'll mentor, coach, and inspire our team to consistently deliver a 5-star guest experience aligned with our mission and values while driving the profitability, operational efficiency, and growth of both locations. Inspire and retain top talent through motivation, recognition, and ongoing coachingConduct quarterly touchpoints with both technical and non-technical team membersMonitor performance and assist with annual reviewsCoordinate monthly meetings for the retail teamDevelop and implement a leadership succession plan to grow future leadersEmpower the team with the tools and resources they need to excel Oversee operations that impact profitability, identifying and acting on opportunities for improvementMonitor and communicate revenue targets to the retail team and service providersManage retail and service operations to ensure high productivity and service standardsOversee technical scheduling to maintain appropriate staffing levelsOversee daily cash control, marketing, and inventory management Guest Experience & Retention
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