Salon Front Desk Coordinator

BANG! SALON – FRONT DESK COORDINATOR

Founded by award winning stylist, Eli Mancha, Bang! Salon is located in Chicago’s diverse Wicker Park neighborhood. By creating a warm and inclusive atmosphere, our highly trained stylists are driven to provide our clients with the latest trends in hair and color design. Our motivation is simple: we combine our love for the art of hair with the latest technical knowledge to enhance our clients’ natural beauty and unique personas.

Bang! Salon is currently searching for a front of house coordinator to handle front desk operations of our hair salon. As a primary contact for all salon clientele, you will have a direct impact on the success and future growth of our brand. Our ideal candidate is a motivated self-starter, spearheading the mission of creating a best-in-class experience for our clients! This position may lead to a management position, based on performance in role.

What will keep you challenged?

The desk duties will include [but are not limited to] exceptional client experience from start to finish, booking and confirming appointments, answering the phone, keeping up-to-date information in client files, process and billing of customers, upselling services, assisting in retail sales, managing wait lists and client communication, etc.

We are in a fast-paced environment and need a team-player who is eager to learn and grow with the company.

We are looking for an energetic, experienced customer service professional with excellent interpersonal skills, ability to multitask, and a passion for service and hospitality. Applicants will be a willing team player, comfortable with computer systems including Boulevard, and willing to accept assignments on an as needed basis, in order to promote teamwork. Flexibility to work mornings, evenings, weekends and holidays.

The Salon Coordinator ensures a smooth Salon experience from having a thorough knowledge of all Hair treatments and retail products to checking guests in and out of the Salon.

The individual must be able to handle various guest requests, inquiries, and issues, and be responsible for the follow up of such circumstances.

Preferred Qualifications and Skills

Previous customer experience in a high end environment and ability to work effectively under pressure
Excellent communication and organizational skills
Retail experience preferred
Requires attention to detail and problem solving skills, as well as a passion for customer service.

What will help you succeed?

2+ years of experience in customer service
Demonstrated advanced competency in sales related to salon products and services
Exceptional written and verbal communication skills
Comfortable working in a fast-paced environment while managing competing priorities
Able to build a strong and productive team environment by learning and anticipating the needs of our stylists and our clients
Proficiency in computer programs including Microsoft Office and Boulevard Booking Program

What’s in it for you?

A work environment that inspires your creativity
Convenient location in Wicker Park, steps from the Division Blue Line stop
Incredibly smart and talented team members
401(k) savings plans, paid sick time, 2 weeks vacation, parking passes, discounted products and services
A leadership team dedicated to your professional growth and development
Opportunity to become full time assistant in apprenticeship program after 6 months (w/ cosmetology license)

Pay: $17.00 - $20.00 per hour

Benefits:

401(k)
Employee discount
Professional development assistance

Experience:

Sales: 1 year (Preferred)
Customer service: 1 year (Preferred)

Work Location: In person