Salon Front Desk / Assistant

Front Desk / Salon ReceptionistJob Overview

Martin’s Hair Studio is seeking a friendly, dependable, patient, and organized Front Desk / Salon Receptionist to help support the daily operations of our salon.

Our salon is located inside Garden Spot Village, a retirement community in New Holland, Pennsylvania, and we have the privilege of serving many older adults. We are looking for someone who genuinely enjoys working with seniors and is patient, kind, respectful, and willing to provide a little extra assistance when needed.

Our salon has a friendly and welcoming atmosphere. While the pace is generally comfortable, there are times when the front desk can become busy and several things may need attention at once. The ideal person can comfortably multitask, stay organized, and remain friendly and patient during these busier periods.

The front desk is a very important part of our clients’ experience. You are often the first person a client sees when they arrive and the last person they see before they leave. Your smile, attitude, and willingness to help set the tone for their entire visit. We want every client to feel welcomed, valued, and cared for from the moment they walk through the door. At the same time, the front desk plays an important role in keeping the daily operations of the salon organized and running smoothly.

Responsibilities

Greet clients warmly and help create a friendly, welcoming experienceAnswer incoming phone calls and assist clients in a patient and professional mannerCheck salon email and incoming mail and handle or distribute items appropriatelyCheck clients in and out for their appointmentsSchedule, reschedule, cancel, and adjust appointments accurately and confidently, paying close attention to service times, stylist availability, and client needs. Double-check scheduling details and take ownership of correcting mistakes when they occurManage several tasks when needed while staying organized and providing friendly customer serviceProcess cash, check, and credit card payments accuratelyCount money and make change accuratelyMaintain an accurate cash drawer throughout the dayBalance and close the cash drawer at the end of the business dayMake sure all cash, checks, credit card transactions, and other payments are properly entered before closingCreate and process client invoices as neededReview, organize, and pay business invoices as directedMaintain accurate client information and appointment recordsAssist clients with questions regarding appointments, services, invoices, and paymentsCommunicate messages and important information to stylists and other salon staffAssist hairstylists and other team members as needed throughout the dayHelp maintain an organized and welcoming front desk and reception areaWash, dry, and fold salon towels and capes as neededAssist with light cleaning to help keep the salon neat and welcomingAssist with retail product sales and basic inventory organizationComplete assigned opening and closing responsibilitiesHelp ensure daily front desk responsibilities are completed before the end of each shiftTake initiative with routine tasks and help wherever needed to keep the salon running smoothlyQualifications & Skills

Must enjoy working with older adultsPatient, kind, respectful, and willing to help othersFriendly and comfortable talking with clientsAble to multitask and stay organized during busier periodsComfortable handling occasional interruptions and changing prioritiesStrong attention to detail and a sense of personal responsibility for accuracy. Willing to double-check work, ask questions when unsure, and take ownership of mistakesOpen to feedback and willing to learn from it. We value someone who takes instructions and corrections seriously, understands why accuracy matters, and makes an effort not to repeat the same mistakesComfortable counting money, making change, and handling payments accuratelyComfortable balancing and closing a cash drawerBasic math skillsStrong communication and telephone skillsDependable and punctualComfortable using computers, email, scheduling software, and point-of-sale systemsWilling and able to learn new systems and proceduresPrevious customer service, receptionist, retail, office, or cash-handling experience is preferredPrevious salon or appointment-scheduling experience is helpful but not requiredThe Person We Are Looking For

We are looking for someone who is naturally friendly, helpful, and comfortable working with people.

Because we serve many seniors, patience is especially important. Some clients may need a little extra time or assistance, and we want someone who enjoys providing that help and makes every client feel welcome.

There will also be times when the salon gets busy. The phone may ring while a client is checking out or someone else is waiting to schedule an appointment. We don't expect everything to be done at once. We simply need someone who can stay organized, prioritize what needs attention, and continue treating everyone with patience and kindness.

We also believe that accountability and a willingness to learn are important. Everyone makes mistakes from time to time. What matters to us is having someone who cares when something goes wrong, listens to feedback, takes responsibility, corrects the issue when possible, and learns from it going forward.

Most importantly, we want someone who enjoys being part of a team, takes pride in their work, and helps make Martin's Hair Studio a welcoming place for both our clients and staff.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

Employee discountFlexible schedulePaid time offAbility to Commute:

New Holland, PA 17557 (Required)Work Location: In person