Salon Director

Job Summary

The Houston Salon Director is responsible for achieving and exceeding the Salon’s goals and ambitions. The Director will build both short, medium, and long-term action plans to further develop business potential. The Salon Director will have oversight of the 4 key business functions: Sales & High Jewelry Development, Client Experience & Development, Operations & Team Development & HR.

Key Duties, Responsibilities and Accountabilities

Sales & High Jewelry Development

Develop sales plan, phasing, and related action plansAchieve & exceed annual sales budgetDeliver accurate monthly & weekly sales projectionsMaintain pending sales data and ensures timely invoicing and deliveryMentor, coach, and support the Sales Executives in the development and execution of strategic action plans to achieve sales goalsIn charge of the seamless operation of the Sales Floor and that all parties are trained and purposefully leveraged to achieve Salon’s Sales ambitionsOversee client development program as well as other sales, marketing, CRM and customer service initiatives, ensuring all company goals are metDevelop meaningful plans for VIP and High Jewelry Development

Client Experience & Development

Responsible for consistently delivering Harry Winston’s standard of excellence within the Houston Salon and marketEnsure clients & prospects receive outstanding service, and all customer issues are resolved in a timely manner and exceed customers’ expectationsLead client treatment strategy and implementation for Salon and ensures that proper programs are in place to build relationships and sales resultsPartner with the Marketing department to develop relevant tools, events, and client treatment opportunities as a key part of the client development strategy. Responsible for vetting client list and ensuring that sales and client objectives are metIn charge of developing local network, partnerships, prospects, and opportunities to build visibility and relevance of the Salon within the Houston areaDevelop and promote the Harry Winston image within the communityManages client entertainment and ensure that related budgets are strategically leveragedOversees VIP client treatment

Operations

Monitors sales professional and customer feedback and product sell-through reports and has frequent dialogue with the Merchandising department to advocate for optimal store inventory and merchandise assortments for the business needsIn partnership with Sales Team, regularly discusses and gathers product needs, missed opportunities, and wish-lists and regularly shares feedback with the Merchandise planning teamEnsures that merchandising is beautiful, impeccable, and compliant with HW directives and standardsOversees and ensures compliance with back-office retail requirements that ensure smooth flow of the sales process, including all related documentation such as invoicing, sales tax complianceEnsures that all systems related processes and reporting related to daily sales and operations are executed with accuracy:Sales invoicing and credit issuingClient data entryDaily sales flash & accounting document submissionInventory tracking and stock reconciliationRepair managementMerchandising transfers and LogisticsQuality AssuranceMakes certain HW Policy is complied with in day-to-day businessOversees daily floor counts and ensure accuracy and adherence to company policyResponsible for ensuring compliance with all policies and procedures from Retail Operations to Finance to Security & loss preventionEnsures that the Operations team is aligned on the Salon goals and ambitions and is working to seamlessly support the sales & client experience objectivesSupervises the efficient operation of the vault, the daily opening / closing proceduresEnsures the team complies with all Security related requirements in all Salon areasHas oversight of all daily, monthly, and yearly inventory reconciliationEnsures that the operations team is on top of all inbound and outbound transfers and that all requests are responded to and acted on in a timely manner and that all business needs are met

Team Development & HR:

Manages Salon Team (Sales, Sales Support & Operations) in all aspectsOversees the Salon schedule ensuring business needs are metResponsible for making sure all members of the team understand their role, scope and objectives, company policies and are given the appropriate training to be successful and deliver expected resultsLeads performance & talent management processes for the Salon with direct oversight of Operations Manager & Sales ExecutivesRecruits and onboards new staff members and develops succession plans for key roles.Leads monthly meetings with each Sales Executive to ensure sales objectives are being met, and plans are in place for future successHosts weekly and monthly team meetings to ensure all salon functions are aligned on objectives and are working together towards success

Job Qualifications

Strong luxury retail background (minimum 10 years)Strong management & leadership skillsStrong communication & relationship skillsStrong resolution & analytical skillsGemstone, jewelry and timepiece knowledgeBachelor's degree