The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution. Helps drive the client experience while maximizing sales potential of each clientEnsures proper scheduling and continuing appointments, including walk-in clients, booking and re-bookingAsks appropriate questions to determine client's needs,Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential, and schedules accordinglyOffers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standardsEnsures all Salon equipment is in good working orderWorks with the Salon team to ensure company and state standards are metPartners with loss prevention to provide a safe and client friendly environment Ensures personal Salon service and retail sales goals are metCommunicates retail needs for upcoming events, peak seasons and/or fast selling product to Salon LeaderSells additional services and products, and executes current Salon marketing programsConsistently meets established performance standards for the role, including (but not limited An understanding of the client's benefits from products and a variety of salon services.Results: Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; act with energy and urgency.
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