The Customer Sales and Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experience for every guest. In addition to supporting the salon team and resolving client concerns, the Customer Sales and Experience Specialist plays a key role in driving salon success by confidently recommending and selling retail products that support each guest's hair routine. Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.Engages and actively listens; ensures guests feel supported, and excited to return.Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out.Communicates effectively with guests to confirm appointments and answer questions.Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists.Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail.General Operations: An understanding of the client's benefits from products and a variety of salon services.Results: Solve problems and make smart decisions that drive sales, profit, and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.What you get: For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
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