The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution. Client Experience • Helps drive the client experience while maximizing sales potential of each client • Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking • Asks appropriate questions to determine client's needs, • Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential,and schedules accordingly • Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up morepotential to purchase and enhance the overall client experience Performance Standards • Ensures personal Salon service and retail sales goals are met • Communicates retail needs for upcoming events, peak seasons and/or fast selling product to Salon Leader • Sells additional services and products, and executes current Salon marketing programs • Consistently meets established performance standards for the role, including (but not limited Qualifications: • Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
Create an account to see the full posting, access our search engine, and more.You're just 60 seconds away from your new Creativeloft account.