The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution. Helps drive the client experience while maximizing sales potential of each client Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking Asks appropriate questions to determine client's needs, Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential, and schedules accordingly Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards Ensures all Salon equipment is in good working order Works with the Salon team to ensure company and state standards are met Partners with loss prevention to provide a safe and client friendly environment An understanding of the client's benefits from products and a variety of salon services. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
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