Salon Customer Experience Specialist

Salon Customer Experience Specialist
The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution.

Primary Responsibilities
Client Experience

Helps drive the client experience while maximizing sales potential of each client
Ensures proper scheduling and continuing appointments, including walk‑in clients, booking and re‑booking
Asks appropriate questions to determine client's needs
Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential, and schedules accordingly
Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience

Inventory Controls

Aids the replenishment and restock efforts by working with the Support Team to ensure Salon replenishment standards are maintained
Monitors retail and backbar on hand accuracy, communicating opportunities to the Salon Leader

Receptionist Duties

Performs registration of clients, answers phones (utilizes scripted telephone response to enhance the client's Salon experience)
Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines
Maintains and updates automated client records including lab data and release forms

Core Standards

Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards
Ensures all Salon equipment is in good working order
Works with the Salon team to ensure company and state standards are met
Partners with loss prevention to provide a safe and client friendly environment

Performance Standards

Ensures personal Salon service and retail sales goals are met
Communicates retail needs for upcoming events, peak seasons and/or fast selling product to Salon Leader
Sells additional services and products, and executes current Salon marketing programs
Consistently meets established performance standards for the role, including (but not limited…)

Qualifications

Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
Results: Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; act with energy and urgency.

What you get
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

Pay Range: USD $17.00/Hr - USD $21.25/Hr.