Salon Customer Experience Specialist

Salon Customer Experience Specialist The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution. Helps drive the client experience while maximizing sales potential of each client Ensures proper scheduling and continuing appointments, including walk‑in clients, booking and re‑booking Asks appropriate questions to determine client's needs Follows current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential, and schedules accordingly Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience Executes floor SET activities, including replenishment, restocking, recovery and visual merchandising in the Salon to ensure Salon core standards Ensures all Salon equipment is in good working order Works with the Salon team to ensure company and state standards are met Partners with loss prevention to provide a safe and client friendly environment Ensures personal Salon service and retail sales goals are met Communicates retail needs for upcoming events, peak seasons and/or fast selling product to Salon Leader Sells additional services and products, and executes current Salon marketing programs Consistently meets established performance standards for the role, including (but not limited For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.

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