Salon Coordinator

OverviewGreat customer service is an art and we are seeking artists. The goal at our salon is to make each of our guests feel as though they are the most important person we will see all day. If you have the ability to smile, to make great small talk and have an awareness to people's needs while multi-tasking, then you may be the perfect fit.

ResponsibilitiesClient Sales and Service responsibilities:

Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services.Ability to cross-sell services to other areas of the salon.Responding professionally to customer service issues and promptly addressing complaints.Exhibiting good communication skills when dealing with a difficult or corrective service situation.Overcoming booking mistakes or corrective work.Ensuring that refunds and re‑do’s are handled in a professional and friendly manner.Ongoing personal continuing education on products, services, and current issues relating to the industry.Promoting business outside of the salon.Adjusting schedule to meet client needs.Telephone/Reception responsibilities:

Acknowledging the client within sixty seconds of client’s entering into the salon.Answering telephone within three rings, with a smile, stating name and salon location.Listening for a reply before placing the client on hold.Efficiently handles scheduling, canceling, and re‑scheduling of client appointments.Handling POS transactions timely and efficiently.Emphasizing pre‑bookings during client check‑out.Salon and Personal Presentation responsibilities:

Ensuring that the reception area and salon meet and exceed State Board Regulations.Maintain a clean and organized reception area.Effectively organizing time and resources to meet sales goals.Communication with Salon Management regarding issues and needs.Meeting salon guidelines for attendance and tardiness.Maintaining an updated professional appearance and meets the salon dress code.Education & ExperienceGED or High School diploma.Proficient in computer based business‑related computer softward.Ability to handle money, count and make change.Customer Service or Cosmetic industry preferred.Physical RequirementsAbility to use computer keyboard, standard telephone and other related business equipment.Ability to work with chemicals and chemical compounds.Ability to stand for up to 8‑hour shifts.Ability to lift up to 25 pounds.Equal Opportunity EmployerWe are an Equal Opportunity Employer Belk is an equal‑opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.