Salon Coordinator

Vivid Salon & Spa is hiring a Salon Coordinator to join our front desk operations team.

This is not a passive receptionist position. This is a high-volume, mentally fast-paced operations role inside a busy luxury salon and spa environment.

Our coordinators are the communication hub and control center of the salon. This position requires someone who can stay calm, organized, and professional while handling constant interruptions, multiple priorities, and high guest expectations throughout the day.

This role is best suited for someone who:• Thinks quickly under pressure• Can multitask without becoming overwhelmed• Is highly organized and detail-oriented• Can communicate clearly and professionally• Learns computer systems quickly• Enjoys structure, urgency, and problem solving• Can recover quickly when priorities shift unexpectedly

This role is NOT ideal for someone looking for:• A slow-paced office environment• Primarily creative or artistic work• A “behind the scenes beauty industry” experience• A physically hands-on cosmetology role• Minimal guest interaction• A low-pressure front desk position

Daily responsibilities include:• Managing high call volume• Booking and adjusting appointments• Checking guests in and out• Rebooking appointments• Retail support and transactions• Managing stylist timing and scheduling flow• Handling guest concerns professionally• Navigating multiple software systems• Communicating constantly with service providers and leadership

A successful Salon Coordinator must be able to mentally pivot quickly throughout the day. At any given moment, you may be assisting a guest at checkout while answering phones, helping a stylist with scheduling, adjusting appointments, resolving timing conflicts, and assisting with guest experience needs all at the same time.

This role can feel intense for someone who is not naturally comfortable with urgency, multitasking, and fast decision making.

Training is structured and hands-on, but competency in this role takes time, repetition, and adaptability. We are looking for someone willing to learn, grow, and become part of a strong team-oriented culture.

Experience in hospitality, restaurants, luxury retail, fitness studios, medical front desk, or other high-volume customer service environments is strongly preferred.

If you thrive in an organized but fast paced environment, or, love people, think fast on your feet, and enjoy being part of a high-performance team, we would love to meet you.

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

401(k)
401(k) matching
Employee discount
Parental leave
Professional development assistance
Retirement plan

Experience:

Customer service: 3 years (Required)

Job-related location requirement:

Candidates must be within a 25-mile radius.

Work Location: In person