POSITION SUMMARY The Concierge, Sales, & Hospitality Specialist is responsible for delivering an exceptional guest experience while driving retail and service revenue from the front of house.
This role combines luxury hospitality with consultative sales. The Concierge is the first and last impression of the Graeber & Company experience and plays a critical role in helping guests discover the right services, products, and long-term beauty solutions.
A successful individual in this role is proactive, polished, and confident recommending services and retail. They understand that every guest interaction is an opportunity to create value, build trust, and grow the guest relationship.
ABOUT GRAEBER & COMPANY
Graeber & Company is a nationally recognized salon and facial bar with a 60-year legacy in Boise, Idaho. Our mission is to help our team achieve their personal, professional, and financial goals while delivering exceptional beauty experiences to our guests.
We believe the beauty industry should offer meaningful careers, strong leadership development, and world-class guest experience.
Our culture is built around growth, accountability, and hospitality. We invest heavily in education, mentorship, and systems that elevate both our team and the guest experience.
SUCCESS LOOKS LIKE Within 30 Days
Fully trained on Graeber & Company’s guest experience standards and service cycle
Confident using salon systems including scheduling software, POS, and retail recommendations
Successfully greeting, checking in, and supporting guests with a polished hospitality approach
Demonstrating basic product knowledge and beginning to make retail recommendations
Within 60 Days
Consistently recommending retail products to guests based on their service experience
Supporting service providers by optimizing schedules and rebooking guests
Demonstrating confidence in converting guest inquiries into booked appointments
Building relationships with returning guests and remembering preferences
Within 90 Days
Contributing consistently to retail sales goals, rebooking and guest retention metrics
Confidently recommending services, memberships, and home care routines based on guest needs
Delivering a seamless, elevated guest experience during busy service periods
Recognized as a trusted resource for both guests and team members
ROLE OBJECTIVES
Deliver a luxury hospitality experience from the moment guests enter the salon
Greet every guest within 10 seconds and ensure efficient check-in and check-out
Convert service inquiries into booked appointments
Drive retail sales through product education and recommendations
Support stylists and estheticians by optimizing schedules and reducing gaps
Encourage guest rebooking and long-term service relationships
Ensure every guest leaves with a clear home care plan when appropriate
Maintain accurate notes and communication in the salon management system
Resolve guest questions and concerns with professionalism and care
Maintain a polished, welcoming front-of-house environment
Facilitate the full guest experience cycle every guest, every time
COMPETENCIES
Strong hospitality mindset and attention to guest experience
Confidence recommending services and retail products
Excellent communication and relationship-building skills
Ability to multitask in a fast-paced environment
Sales awareness with the ability to identify opportunities to add value
Strong organization and attention to detail
Professional appearance and demeanor
Positive attitude and team-first problem solving mentality
EDUCATION & EXPERIENCE
High school diploma or GED preferred
Experience in hospitality, retail, or customer service preferred
Sales experience strongly preferred
Beauty, salon, or spa industry experience is a plus
TOTAL REWARDS
Your Growth
Education opportunities, mentorship, and career pathways within the salon.
Your Earnings
Performance bonuses tied to guest experience and sales outcomes.
Your Culture A supportive team environment built around growth, creativity, and personal development.
PHYSICAL REQUIREMENTS
Prolonged periods standing or moving throughout the salon
Ability to operate POS systems and scheduling software
Ability to lift and organize retail inventory when needed
Create a free account to keep reading — and to apply.
Create My Free AccountYou're just 60 seconds away from your new Creativeloft account.