Akari Salon and Spa is looking for an outgoing and dependable team player to join our highly skilled client service team as a front desk receptionist.
The ideal candidate is organized, eager to learn, works well in high-stress environments, and can stand for long periods of time.
Our front desk receptionists are the first point of contact for clients and deliver exceptional customer service experiences by building friendly, trusting relationships.
The position plays a vital role in coordinating the workflow for all service providers and is an integral part of the team. There are multiple opportunities for growth and education.
Primary Responsibilities:
Book and confirm appointments (phone and email)Greet clients and inform service providers of their arrivalOffer beverages and engage with clients who are in the waiting areaWelcome walk-ins, answer questions about services, and schedule appointments based on availabilityProcess cash and credit card transactionsInform clients about new services and discountsCross-sell services and products when appropriateMaintain a professional, clean environmentOpen and close the salon and spaMaintain accurate time clocks and vacation requestsMail online ordersAttend department meetingsAccurately reconcile the cash drawer at the end of each dayQualifications:
Demonstrated ability to be friendly and professional in a customer service environmentAbility to multi-task as well as remain calm, graceful, and friendly under pressureMust be pro-active, punctual, responsible, and highly organizedDemonstrated ability to communicate effectively with team members and clients in a friendly mannerAbility to work a flexible schedule including days, evenings, and weekendsPrevious salon or spa experience helpfulStrong computer skillsExperience:
Customer Service: 2 years (preferred)Compensation:
Competitive compensation packageService and product discountsHealth and dental insurancePaid time off and holidaysCompany-paid life insurance (full-time employees only)Work Location:
Old Port, Portland, MEHours per Week:
20-30Pay: From $18.00 per hour
Benefits:
401(k)Dental insuranceEmployee discountFlexible scheduleHealth insurancePaid time offWork Location: In person
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