Salon and Spa Coordinator

Part time & Full time position available

Guest Service experience a must

Spa Coordinator

Professional Objective:

Greet and welcome spa guests, students and potential students and assure an excellent first and lasting impression. Maintain the spa lobby and boutique and assure a clean and welcoming environment. Have a strong knowledge of spa treatments and salon services offered. Reserve and recommend products, spa treatments and services professionally. Effectively communicate salon and spa specials, retail products, and benefits.

Job Activities and Responsibilities:

Maintain the reception & relaxation areas
Greets and checks guests in and out
Assists with stocking and maintaining the spa boutique
Assists with inventory management and other organizational tasks
Displays masterful knowledge of salon and spa services
Accurately enters point of sale data and quickly checks guests out
Familiar with spa boutique inventory
Promotes spa services and gift cards/certificates, advises on gift selection, maintains accurate gift sales data
Provides gracious spa tours to visitors
Maintains a beautiful physical environment within the reception & relaxation areas
Facilitates effective workflow for Instructor staff and students
Attends and participates in all general and team meetings
Maintains a polished and professional image
Assists other support team members when asked
Attends all in house training and commits to outside continuing education
Participates in all aspects of marketing/special events planning and execution
Mentors/trains new team members to help them grow
Ability to communicate with guests
Accurately schedules, confirms, and guarantees guest reservations
Optimizes the guest experience with journey recommendations
Maximizes the spa’s sales performance by ensuring that guests are aware of the optimum way to use the spa
Provides excellent telecommunication service
Enters guest data accurately and quickly
Sells treatment packages, memberships, gift cards/certificates, advises on gift selection, maintains accurate gift sales data
Manages multiple phone lines

Desired Qualifications: Experience in front desk or guest service (hospitality and retail highly desired) High school diploma or equivalent

Basic computer skills and aptitude for mastering the spa software
Good selling abilities
Flexible schedule
Professional image with gracious, warm, and genuine personality
Skin care knowledge and understanding of the spa menu
Good organizational skills and follow through
Able to multi-task and improvise on the spur of the moment
Experience in telecommunication
Flexible schedule
Experience with managing multi-phone lines
Sales experience

Behavioral Characteristics Strong guest service orientation Cheerful, upbeat personality

Enjoys team environment and interaction with co-workers
Excellent communication skills
Flexible and cooperative
High personal standards, good self esteem
High energy, able to work in fast paced environment
Good sense of time management
Good sense of humor
Self-motivated
Seeks out knowledge and enjoys learning/strives for professional growth
Pays attention to detail
Good organizational skills and follow through
Able to multi-task and improvise on the spur of the moment
Ability to sell services and products

Job Types: Part-time, Full-time

Pay: From $17.00 per hour

Benefits:

Dental insurance
Flexible schedule
Health insurance
Vision insurance

Education:

High school or equivalent (Preferred)

Work Location: In person