Part-Time Front Desk Receptionist

Generations Salon and Day Spa | Raleigh, NC

We are seeking a professional, energetic, and customer service-driven Front Desk Receptionist to join our growing salon and day spa team. This position is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has a passion for the beauty and wellness industry.

As the first point of contact for our guests, you will play a vital role in creating an exceptional client experience while ensuring smooth day-to-day front desk operations.

Requirements:

Previous front desk, receptionist, customer service, or beauty industry experience strongly (preferred)Strong communication and interpersonal skillsProfessional appearance and positive attitudeAbility to multitask in a fast-paced environmentStrong organizational skills and attention to detailComfortable handling transactions and appointment schedulingComputer proficiency required (experience with Phorest Salon Software preferred but not required)Must be dependable, punctual, and a team playerRetail Sales or beauty industry sales (preferred)Responsibilities:

Guest Experience

Greet and welcome guests upon arrivalProvide exceptional customer service and ensure every guest feels welcomedAnswer questions regarding salon and spa services, retail products, and promotionsAppointment Management

Schedule, confirm, modify, and manage appointments efficientlyAssist in maintaining an organized daily appointment bookPhone & Communication

Answer incoming calls promptly and professionallyRespond to client questions and direct inquiries appropriatelyCheckout & Payments

Process guest check-in/check-outHandle cash, credit card transactions, gift cards, and retail purchases accuratelyRetail Sales & Guest Experience

Help drive overall retail sales while creating a personalized and elevated guest experienceIdentify opportunities to suggest add-on servicepromote current salon and spa promotions, memberships, packages and special offeringsAdministrative Duties

Maintain accurate guest recordsPerform data entry and assist with general front desk operationsAssist with inventory organization and retail merchandising when neededSalon Presentation

Keep front desk, waiting area, and retail displays clean and organizedHelp maintain a welcoming and polished salon environmentWhat We’re Looking For

We want someone who is:
✔ Friendly and outgoing
✔ Detail-oriented and organized
✔ Passionate about customer service
✔ Comfortable multitasking under pressure
✔ Interested in beauty, wellness, and creating memorable guest experiences

Position Details

Part-Time (with potential for Full-Time growth opportunities)Starting Pay: $15/hourEmployee discounts on retail products and salon/spa servicesPay: From $15.00 per hour

Benefits:

401(k)401(k) matchingDental insuranceEmployee discountFlexible scheduleHealth insuranceLife insurancePaid time offVision insuranceWork Location: In person