Management Team

Find growth in your management skills while working with elite service providers and amazing guest-service teams at Urban Nirvana. Job perk: get monthly incentive services & exclusive deals on luxury retail!

Job Description:


As a Location Manager, you set the tone for guest experience. You and your team’s energy plays an integral part in delivering exceptional guest care whether the guest is here for a spa or salon experience or to browse our retail boutiques. You will be responsible for the day-to-day spa and salon operations at the location level. Some of your duties might include, but are not limited to:


Keeping track of inventory, and understanding when/how to order more.
Demonstrating a professional and dependable attitude at all times—the staff will follow your lead.
Organizing and supervising team member schedules.
Ensuring the team members are informed of company policies, procedures, incentive plans & goals.
Responding to, and resolving customer concerns in a timely manner with grace and professionalism.
Collaborating with managers company wide to reach financial goals, elevate customer satisfaction, and create the best working environments for staff.
Driving revenue by encouraging service upsells and product sales.

An ideal candidate is someone who


Has prior experience working in customer service management.
Has prior experience in spa/salon booking software.
Works well in a fast-paced and high-pressure environment.
Is very attentive to detail.
Can moderate between staff-to-staff, staff-to-client, or client-to-client conflicts with swiftness and calmness.
Aims to maintain a positive attitude even amidst challenging situations.

Benefits:


Opportunities for Growth
Retail Discount
Service perks & Discounts
Paid Time Off
Full-time employee benefits: (Medical, Dental, Vision, Short Term Disability, Life Insurance, and 401K. Full-time employees who work 30+ hours per week are eligible to enroll in these benefits.

About Urban Nirvana Spa & Salon:

• Luxury Spa & Salons in South Carolina• Female-owned business formed in 2000• Established in Charleston but has since grown to 10 locations across the state!Charleston/Columbia/Greenville