Maitre'd at Salon Salon (fka Bar Metier)

Communicate needs and ideas to the General Manager.Excellent Customer Service Skills and ability to understand and respond to individual guests needs and requirementsA genuine interest and understanding in food and drink wine and cocktail knowledge is essential Exceptional communication and presentational skillsProblem solving skills Ability to think on your feet and under pressure whilst maintaining a positive outlook and attention to detailAble to organize time effectively, forward plan and prioritize tasks to ensure work load is balanced and urgent situations are dealt with immediately.Ability to multitaskAbility to work as part of a small team and independently and use initiative A natural ability and confidence to sell / promote is a distinctMaintain current and accurate knowledge of the outlet menu.Follows all safety and sanitation policies.Showing guests to tables during service Oversea the flow of guests within the restaurant.Manage the reservations and shift team.Liaison between kitchen staff and floor staff.Maintain ambience of restaurant lighting, music, cleanliness, hygiene.Oversea and pro-actively deal with guest queries and complaints.Advising guests on menus & beverage choices.Checking and dealing with guests.Special Occasion arrangements eg. system and maintain all system requirements as it relates to the beverage program.Inspect grooming standards and correct any deficiencies.Coordinate requisitions with bartenders to maintain proper inventory levels.Fully knowledgeable of menu items, preparation and service requirements for all designated areas and assigned function.Inspect bar and function areas for cleanliness, safety hazards, condition, correct furniture & equipment set up.Be informed on a daily basis of all in house guest and group activities and special requirements.Maintain constant communication with guest, staff, and kitchen.Implements and monitors process for ensuring that proper equipment and necessary working stock is available to staff prior to start of their shift.Maintain full accountability of staff for attendance and adherence to departmental procedures.Ensure that all staff closing duties are complete before staff sign out.Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.Ensure that all bar and beverage equipment are maintained at proper inventory levels and replaces when necessary.Supervise and monitor staff to ensure quality of service and product provided to guests.Anticipate guests' needs, respond promptly with the request or answer before a guest repeats the original request.Maintain positive guest and interdepartmental relations at all times. Must work cohesively with all associates as part of a team.Be familiar with all hotel services/ features and local attractions/activities to respond to guest inquiries accurately.Handle guest complaints by following the SOP and ensuring guest satisfaction.Assign and supervise closing duties and assignments.Protect against abuse of company and guest's property.Keep Management informed of any accidents or problems involving guests or employees.Perform special projects or assignments based on guest's needs or market demands.Any other task written or verbal, that is assigned by management.Essential QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.Prioritize and organize work assignments, have timely follow up and execution.Have superb time management skills.Maintain complete knowledge of all hotel services/features and hours of operation.Other language, mathematical, and reasoning abilities as outlined below.Ability to comply with physical demands as outlined below.Knowledge and understanding of the brands Culture & initiativesAbility to compute basic mathematical calculations.If applicable, must meet any required minimum age to serve alcohol.Must be able to maintain a flexible work schedule.Required Education and/or ExperienceHigh school diploma required, any college courses in hospitality management or similar is preferred. Ability to understand guests service needs & requests.Ability to acknowledge guests requests in a polite manner.Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).Ability to apply logical thinking and understanding to carry out written and oral instructions.Ability to address and solve problems involving guest and operational issues.Ability to compute basic mathematical calculations.Physical Demands / Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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