Luxury Salon Guest Concierge

This role is ideal for someone who enjoys people, thrives in an active environment, communicates well, and can stay calm and focused while multitasking throughout the day. Our front desk serves as the heartbeat of the salon experience. The Concierge helps create a warm, elevated, and seamless guest experience while supporting a high-volume schedule across multiple providers and services. Greet guests in a warm, polished, and welcoming manner Manage guest check-in/check-out flow and maintain a smooth front desk experience Answer incoming calls and assist guests with appointment scheduling Manage salon text messaging and email communications Navigate same-day scheduling adjustments and maintain appointment accuracy throughout the day Process payments accurately and assist with retail/product transactions Support providers by helping maintain pacing and organization throughout active service periods Maintain detailed and accurate client notes and appointment records Become knowledgeable about salon services, products, pricing, and policies Keep the front desk and waiting area clean, organized, and guest-ready at all times Assist with inventory-related tasks and general salon support Utilize salon scheduling/POS software and internal communication systems consistently and accurately High school diploma or equivalent Previous customer service, hospitality, salon, retail, or front desk experience preferred Strong communication and interpersonal skills Comfortable with computers, scheduling software, and multitasking Ability to remain calm, organized, and professional in a fast-paced environment Reliable, punctual, detail-oriented, and team-focused Positive attitude and willingness to learn and grow within the company Professional personal presentation and comfort working within a luxury salon environment

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