Position SummaryProvide waxing and skincare services to guests while ensuring the highest standards of safety, quality, and guest care.Primary Responsibilities & Duties Guest Care & Service DeliveryAssessment & Service: Assess guest needs, inquire about contraindications, and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of scheduled service.Consultation & Sales: Determine and advise guests on proper skin, hair, or nail care, recommend home care regimens, and actively promote and sell spa/salon services and retail products.Guest Relations: Escort guests to and from treatment rooms; welcome and acknowledge all guests according to company standards; anticipate and address service needs; assist individuals with disabilities; and thank guests with genuine appreciation.Service Management: Monitor and stick to the time schedule throughout the day.Boundary Management: Handle inappropriate guest behavior by stopping service immediately and informing a supervisor or manager.Operations, Safety & MaintenanceWorkstation Prep: Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety.Sanitation: Clean, maintain, and sterilize tools.License Maintenance: Maintain current licensure in the service area.Safety & Compliance: Report accidents, injuries, and unsafe work conditions to the manager; complete required safety training and certifications.Physical Requirements: Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.Professional Standards & TeamworkCompany Policies: Follow all company policies and procedures; ensure personal uniform and appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.Communication: Speak using clear and professional language.Collaboration: Develop and maintain positive working relationships with team members, support the team to reach common goals, and listen and respond appropriately to concerns.Quality Assurance: Comply with quality assurance expectations and standards.Additional Duties: Perform other reasonable job duties as requested by supervisors.Qualifications Required Qualifications License/Certification: Valid State Esthetician License.Preferred Qualifications Education: Technical, Trade, or Vocational School Degree.Work Experience: Minimum of 1 year of related work experience.Supervisory Experience: None required.
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