Hair Stylist

Omni Scottsdale Resort & Spa at Montelucia

Nestled at the base of Camelback Mountain in Paradise Valley, Omni Scottsdale Resort & Spa at Montelucia is inspired by the rich heritage of Morocco and Southern Spain. The resort features 293 guest rooms, including 38 luxury suites and two presidential suites, along with award-winning dining at Prado and Scottsdale’s only Hammam experience at Joya Spa.
At Omni Hotels & Resorts, our associates are the foundation of our success. We are dedicated to creating a culture of warmth, respect, and growth- where every associate is empowered to deliver exceptional service and create memorable moments for our guests. Join a team that takes pride in genuine hospitality and is committed to helping you grow personally and professionally.


JOB DESCRIPTION
No job description for a position can possibly include all duties that may be requested by a guest or required by the hotel. The objective of all positions is to effectively provide services personally or immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.
Position: Hair Stylist
Department: Joya Spa & Salon
Reports To: Spa Director / Spa Manager

PURPOSE
The Hair Stylist is responsible for guest satisfaction within Joya Spa & Salon by performing professional hair services to the best of their ability while maintaining Omni Hotels & Resorts standards throughout all procedures.
The Hair Stylist provides exceptional salon services, including precision haircuts, professional blowouts, color services, styling, and formal occasion hairstyling. As part of a luxury resort and wedding destination, the Hair Stylist must demonstrate versatility, technical expertise, and the ability to create personalized experiences for resort guests, spa members, and bridal clientele.

SUMMARY OF POSITION
To provide and maintain the highest standards of professional hairstyling, hair care, and salon services while supporting daily operational procedures and delivering exceptional guest care.
The Hair Stylist creates a welcoming, relaxing, and personalized salon experience that results in increased guest satisfaction, retention, service bookings, and retail sales for Joya Spa & Salon.
The Hair Stylist focuses on exceeding guest expectations by recognizing and honoring individual guest preferences, maintaining Omni service standards, and ensuring guest safety at all times.
As part of a luxury resort environment, the Hair Stylist must demonstrate proficiency in a broad range of salon services, with particular emphasis on men’s and women’s haircuts, professional blowouts, standard color services, special occasion styling, and bridal hairstyling.
The Hair Stylist works collaboratively with fellow salon professionals and Spa Leadership to ensure operational consistency, exceptional service delivery, and a positive guest experience.

QUALIFICATION REQUIREMENTS
• Reading, writing, and oral proficiency, demonstrating the ability to effectively communicate with associates, members, and guests.
• Excellent communication and interpersonal skills.
• Pleasant, professional, and outgoing personality.
• Preferred minimum of two years of professional hairstyling experience, including one year in an upscale salon, spa, or resort environment.
• Current State of Arizona Cosmetology License required.
• Demonstrated proficiency in men’s and women’s haircutting, blowouts, professional hairstyling, and standard color services.
• Experience in bridal hairstyling, formal updos, and special occasion styling strongly preferred.
• Knowledge of professional hair care products, styling techniques, and current industry trends.
• Ability to remain calm, organized, and professional in a fast-paced environment.
• Ability to accommodate varying guest needs, including bridal parties and group appointments.
• Ability to stand and walk for extended periods and perform the physical requirements of the position, including bending, reaching, and lifting items weighing up to 30 pounds.
• Demonstrated ability to work collaboratively with peers and Spa Leadership.
• Strong organizational skills and attention to detail.
• Flexibility to work weekends, holidays, and varying schedules based on business demands.

ESSENTIAL JOB FUNCTIONS
Professional Hair Services
Provide the highest quality professional hair services while maintaining established Joya Spa & Salon service standards.
Perform men’s and women’s haircuts, including precision cutting, trimming, shaping, layering, and finishing techniques.
Demonstrate proficiency in men’s haircutting, including clipper and scissor techniques, fades, tapering, and traditional men’s styles.
Perform professional shampooing, conditioning, blowouts, and finishing services appropriate for various hair types, lengths, and textures.
Provide professional hairstyling services, including flat ironing, curling, smoothing, volumizing, and other thermal styling techniques.
Perform bridal hairstyling, formal updos, half-up styles, and special occasion hairstyles according to guest preferences and established service offerings.
Demonstrate the ability to create polished, long-lasting hairstyles appropriate for weddings, special events, and formal occasions.
Conduct thorough guest consultations to assess hair type, condition, desired results, styling preferences, and service expectations.
Provide professional recommendations regarding hairstyles, hair care, and appropriate services based on individual guest needs.
Maintain knowledge of current haircutting, hairstyling, and hair care techniques through ongoing professional education.
Ensure all services are performed safely, professionally, and in accordance with established salon protocols.

Professional Hair Color Services
Perform professional hair color services, including all-over color, root touch-ups, highlights, lowlights, and gloss treatments.
Conduct thorough consultations to evaluate hair condition, color history, desired results, and appropriate color techniques.
Demonstrate knowledge of professional color formulations, application techniques, processing times, and corrective considerations.
Follow established safety protocols, manufacturer guidelines, and appropriate precautions when performing chemical services.
Recommend professional color-maintenance products and home-care routines to preserve results and promote healthy hair.

Guest Experience & Service Standards
Deliver an exceptional guest experience consistent with Omni Hotels & Resorts luxury hospitality standards.
Welcome guests warmly and professionally, creating an atmosphere of comfort, relaxation, and personalized attention.
Begin and conclude services at the published appointment times, ensuring established service protocols and procedures are followed consistently.
Review and honor guest preferences and relevant service history to provide a personalized experience.
Communicate clearly with guests throughout the consultation and service process to ensure expectations are understood and addressed.
Demonstrate professionalism, discretion, and sensitivity when working with bridal parties, wedding guests, and special occasion clientele.
Maintain a calm, positive, and welcoming environment during high-volume periods and group appointments.
Address guest concerns professionally and communicate service-related issues to Spa Leadership when appropriate.
Support guest retention by encouraging future appointments and providing recommendations for ongoing hair care services.
Follow all Omni Hotels & Resorts policies, procedures, and guest service standards.


Bridal & Special Occasion Services
Provide professional hairstyling services for brides, bridal parties, wedding guests, and other special occasion clientele.
Demonstrate proficiency in creating formal updos, soft waves, curls, half-up styles, and other wedding-appropriate hairstyles.
Conduct thorough consultations to understand desired hairstyles, event requirements, and individual preferences.
Demonstrate the ability to work efficiently within established appointment times while maintaining quality and attention to detail.
Collaborate with fellow stylists, salon associates, and Spa Leadership to ensure seamless service delivery for bridal parties and group appointments.
Maintain professionalism, flexibility, and a guest-focused attitude during wedding-related appointments and special events.
Assist in creating memorable experiences that reflect the luxury standards of Joya Spa & Salon and Omni Scottsdale Resort & Spa at Montelucia.

Retail Sales & Product Recommendations
Provide personalized professional hair care and styling product recommendations following guest services.
Communicate product features, benefits, and appropriate home-care applications with confidence.
Recommend professional shampoos, conditioners, treatments, styling products, and finishing products based on guest needs.
Consistently strive to meet established daily, weekly, and monthly retail sales goals.
Maintain current knowledge of professional hair care brands and retail products offered at Joya Spa & Salon.
Support retail initiatives, product launches, and promotional opportunities as directed by Spa Leadership.
Encourage guest retention through professional recommendations for future salon services and home-care maintenance.

Salon Operations & Maintenance
Ensure all salon stations, equipment, tools, products, and supplies are properly stocked, organized, and maintained throughout the workday.
Prepare salon stations before scheduled appointments and ensure all necessary products and equipment are available.
Maintain cleanliness, sanitation, and safety standards throughout all salon areas.
Properly clean and disinfect combs, brushes, scissors, cl