Hair Stylist

Summary/Objective:

A stylist will aid in creating customer loyalty to Great Clips by connecting with the customers’ comfort zone, every time they visit the salon.

Primary Responsibilities:

Deliver the Great Clips brand

Use the Great Clips 5-Step Customer Connection process with every customer

Make customers feel comfortable by treating them like guests

Gather every customers’ personal information to properly create their profile in the Great Clips database

Keep tools, stations, and salons, clean and organized

Work as a team to share cleaning responsibilities

Stay informed of and abide by all state rules and regulations

Handle iPads, cash, and coupons comfortably

Attend and participate in all salon or team meetings

Dress according to apparel guidelines for all work functions

Speak and read English when interacting with employees and customers

Provide customers freedom to get a service when they want to

Work a flexible schedule to help minimize customer wait times

Work peak shifts whenever possible to provide customer convenience

Be available to work during blackout periods

Operate with a sense of urgency to meet customer expectations

Maintain an average service time of 11-16 minutes for haircut services

Be prepared to provide services when the salon opens and until the salon closes

Be able to provide quality services for an extended period of time in a fast paced environment

Focus on the customer at all times when they are in the salon

Help customers understand Online Check-in

Make a connection with every customer by providing them the service they want

Provide quality services to all customers

Complete a consultation with every customer using the hand mirror to gather information about their desired service

Attend and participate in required and supplemental training

Talk about and recommend products to every customer

Use a hand mirror to confirm satisfaction before every customer leaves the chair

Update clip notes after every service so customers feel comfortable having any Great Clips stylist complete their next service

Other Duties:

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time, with or without notice. Completion of an accountability form or checklists may be necessary to properly track job duties, as assigned.