Hair Salon Receptionist

Who We Are

4:59 Barber Lounge & Salon is one of Westfield’s premier grooming destinations — a high-energy, upscale environment where talented stylists do their best work, build loyal clientele, and genuinely love coming in. Our team is tight-knit, professional, and passionate about the craft. If that sounds like your kind of place, keep reading.

Sell, Sell, SELL - I need someone who is outgoing and can help my stylists/barbers build their book of business. The job is simple:

1. Maintain the rebooks the staff has.

2. Get new rebooks everyday.

3. Get new google reviews everyday.

We are looking for a Salon Receptionist with strong sales skills to act as the first point of contact for customers who visit our salon or contact us about our beauty services.

Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients' questions about services via phone, email or in person, scheduling appointments and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities

Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
Book and confirm appointments via phone and email
Process transactions (cash and credits) and issue receipts
Offer beverages to clients
Welcome walk-ins, answer questions about services and schedule appointments based on availability
Inform clients about new services, promotions and discounts
Cross-sell services and products when appropriate
Promote services, products, promotions and discounts on social media
Update client records with contact and billing details, appointments and services offered
Maintain a tidy reception area

Requirements and Skills

Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
Hands-on experience with office equipment, like printers and POS systems
Familiarity with processing transactions
Excellent communication abilities (verbal, phone and email) with a customer service attitude
Excellent organization and record-keeping skills
An ability to remain calm under stressful circumstances
High School diploma

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

401(k) matching
Employee discount
Flexible schedule
Referral program
Retirement plan

Work Location: In person