Hair Salon Front Desk / Salon Service & Product Sales

Guest Service Expert | Luxury Hospitality & Sales

Steel + Lacquer | San Francisco (Mid-Market / SOMA)
Starting at $22/hour + Performance Bonuses + Growth Opportunities

This Is a Sales Position Built on Exceptional Hospitality.

At Steel + Lacquer, our Guest Service Experts aren't receptionists—they're hospitality-driven sales professionals.

Every interaction—whether in person, over the phone, through text, email, or on social media—is an opportunity to create an unforgettable guest experience, build lasting relationships, grow our service providers' businesses, and help guests discover the services and products that best meet their needs.

Our front desk team plays a vital role in the success of the salon. Through exceptional hospitality, thoughtful recommendations, and genuine relationship-building, you'll help create loyal guests while contributing directly to the growth of the business.

If you're motivated by achieving goals, love connecting with people, enjoy luxury hospitality, and believe sales should always feel educational—not pushy—we'd love to meet you.

This is an opportunity to build a career in the beauty industry while making a measurable impact every day.

Why Steel + Lacquer?

At Steel + Lacquer, luxury hospitality and intentional sales go hand in hand.

We believe every guest interaction is an opportunity to create loyalty, build trust, and grow our business.

As a Guest Service Expert, you'll receive ongoing coaching through Steel + Lacquer and Summit Salon Business Center systems to develop skills in:

Luxury guest experience
Relationship-based sales
Retail recommendations
Rebooking strategies
Guest retention
Business development
Leadership
Communication
Professional growth

We don't believe in high-pressure sales.

We believe in educating guests, creating personalized experiences, and making recommendations that genuinely improve their salon experience.

Compensation

Starting pay: $22.00 per hour
Performance-based bonuses
Ongoing education and coaching
Retail and product training
Leadership development
Opportunities for advancement

What You'll Do: Drive Salon Sales & Business Growth

Helping our guests is our priority—and growing the business is everyone's responsibility.

You'll:

Increase guest rebooking percentages
Recommend professional retail products based on stylist recommendations
Introduce guests to additional services that enhance their experience
Educate guests on salon services, promotions, gift cards, and seasonal campaigns
Support referral conversations that build long-term guest relationships
Track daily performance goals and celebrate team successes
Contribute to individual and team sales performance

Deliver Luxury Hospitality

You'll be the first and last impression every guest has of Steel + Lacquer.

You'll:

Welcome every guest with warmth, professionalism, and confidence
Create seamless check-in and checkout experiences
Build genuine relationships with guests
Answer phones, texts, emails, and online inquiries
Schedule appointments accurately and efficiently
Offer salon tours to new guests
Resolve guest questions and concerns with confidence and care
Create memorable luxury experiences during every interaction

Hospitality is how we earn the right to recommend what's best for our guests.

Keep the Salon Running Beautifully

Guest Service Experts create the polished environment our guests expect.

Responsibilities include:

Keeping reception and guest areas clean, organized, and guest-ready
Assisting with opening and closing procedures
Restocking retail displays and guest amenities
Completing administrative reports and daily tracking
Supporting inventory, laundry, towels, and salon organization
Staying proactive, organized, and productive throughout every shift

Support Our Brand

Every Guest Service Expert helps bring the Steel + Lacquer brand to life—both inside the salon and online.

You'll help:

Capture guest transformations and behind-the-scenes salon moments
Post approved Instagram Stories featuring guest experiences, retail, education, salon culture, and special events
Monitor and respond to Instagram messages, comments, and guest interactions with professionalism and warmth
Engage with guest and stylist content to strengthen our online community
Share approved salon updates, promotions, and appointment availability
Support promotions, events, and community engagement
Help maintain a beautiful, elevated, and on-brand salon presentation

Support the Team

You'll work alongside our stylists and leadership team to create an exceptional guest experience while helping every service provider grow their business.

You'll:

Communicate important guest information clearly and accurately
Support daily Hospitality Huddles
Assist with training and shadow days for new team members
Lead through positivity, professionalism, and accountability
Help create a collaborative, supportive, and high-performing culture

How Success Is Measured

Guest Service Experts are coached and recognized based on measurable performance, including:

Retail sales
Guest rebooking percentage
Additional service recommendations
Guest retention
Referral generation
Guest satisfaction
Teamwork
Professional growth
Overall contribution to salon success

Who You Are

You'll thrive here if you:

Enjoy achieving goals and celebrating wins
Love relationship-based sales and luxury hospitality
Believe thoughtful recommendations improve the guest experience
Have previous hospitality, salon, retail, luxury, or customer service experience
Communicate confidently in person, over the phone, digitally, and on social media
Stay calm under pressure and enjoy multitasking
Are highly organized and detail-oriented
Take initiative instead of waiting to be told what to do
Have a polished, professional appearance
Love beauty, fashion, wellness, and luxury experiences
Are comfortable using Instagram to engage with guests and showcase the salon in an authentic, in-the-moment way
Believe kindness, professionalism, and hospitality should be part of every interaction

Physical Requirements

This position requires:

Standing and moving throughout 6–8 hour shifts
Occasional lifting of up to 50 pounds
Walking, bending, reaching, and light housekeeping duties
Opening or closing the salon when scheduled

Growth & Education

We invest heavily in our team because we believe people are our greatest asset.

You'll receive ongoing education in:

Luxury guest experience
Relationship-based sales
Retail consultation
Service recommendations
Communication and hospitality
Salon systems and technology
Leadership development
Summit Salon Business Center systems

Join Our Team

This is not a traditional front desk position.

Our Guest Service Experts are hospitality professionals, sales leaders, relationship builders, and problem-solvers who play a critical role in the success of our guests, our service providers, and our salon.

If you're looking for a position where you simply answer phones and check guests in, this probably isn't the right fit.

If you're excited to build relationships, create unforgettable experiences, drive sales through exceptional hospitality, support a high-performing team, and grow within a luxury salon, we'd love to meet you.

Apply today and help redefine luxury hospitality at Steel + Lacquer.

Job Type: Part-time

Pay: $22.00 per hour

Expected hours: 7.0 – 21.0 per week

Benefits:

401(k)
401(k) matching
Employee discount
Flexible schedule
Professional development assistance

Education:

High school or equivalent (Required)

Experience:

Front Desk or Salon Front Desk: 1 year (Preferred)

Work Location: In person