Sante Beauty Creatives is an upscale collective of independent salon + spa professionals. We are located in the beautiful International Market Square in Minneapolis. We're seeking a dynamic guest services associate to join our team!
Our ideal candidate is passionate about delivering an exceptional guest experience and confidently serves as the face of the salon. This position requires a fashionable, upbeat, energetic, and dependable individual with exceptional attention to detail. The ideal candidate must be able to seamlessly manage all aspects of front desk responsibilities while maintaining our elevated standards for guest services and professionalism.
Qualified individuals will possess the ability to multitask while calmly making decisions in a fast-paced, high-energy environment. This role requires someone who thrives under pressure, can problem solve quickly and efficiently, and maintains composure during busy service periods. The position has high visibility and requires an intelligent, polished, and confident professional with excellent communication, interpersonal, and soft skills. Strong verbal communication, professionalism, and the ability to connect warmly with both guests and service providers are essential.
We are seeking someone who is reliable, adaptable, and flexible with scheduling. Candidates MUST have availability to work a combination of mid-day shifts (10-5pm) evening shifts (2-8:30pm) and Saturdays as needed. This part-time position ranges from approximately 12 – 18+ hours per week.
Experience & Qualifications:
Minimum of 2–3 years of experience in luxury guest services, salon/spa reception, hospitality, concierge, or other high-end client-facing environments preferredPrevious experience in an upscale salon, spa, boutique, wellness, fashion, or luxury hospitality setting strongly preferredProven ability to deliver an elevated, personalized guest experience with professionalism, warmth, and attention to detailExperience managing a high-volume front desk while maintaining composure, efficiency, and exceptional service standardsAbility to multitask seamlessly and anticipate guest needs in a fast-paced luxury environmentStrong problem-solving abilities with the confidence to make thoughtful decisions under pressureExcellent communication, interpersonal, and soft skills with the ability to interact professionally with both guests and service providersExperience handling appointment scheduling, guest relations, retail transactions, and multi-line phone systems with accuracy and professionalismFamiliarity with salon booking software such as Vagaro is a plusStrong sense of professionalism, presentation, discretion, and emotional intelligenceHighly dependable with a polished presence and flexible availability, including daytime, evenings and SaturdaysTeam oriented, ability to pick up shifts, cover shifts and fill in on short notice if needed.Ability to uphold and represent the elevated standards, culture, and guest experience of a luxury salon brandKnowledge of luxury hair and beauty products are a plus!Education:
High School or equivalent (Required)Some College (Preferred but not required)Hours per Week:
12 - 18+ hoursMUST BE AVAILABLE TO WORK AT LEAST 1 to 2 EVENING SHIFTS/WEEKLY (2-8:30pm) REGULARLY AS WELL AS SOME SATURDAYS.Flexible availability preferredPart Time position (Non Seasonal)Salary:
$16.00 - $18.00 per hourThis Job is ideal for Someone Who Is:
Dependable -- more reliable than spontaneousPeople-oriented -- enjoys interacting with peopleAdaptable/Flexible -- enjoys doing work that may require frequent shifts in directionDetailed-oriented -- ability focus on the details while not losing sight of the bigger pictureAutonomous/Independent -- can work independently and think quickly on their feetJob Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
Employee discountWork Location: In person
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