Guest Services Representative

Job Opening: Guest Services Representative (Part-Time / Full-Time) & Keyholder (Part-Time / Full-Time)

Location: Shreveport, LA (In-Person)

Guest Services Representative Pay: Guest Services Representative From $13.00/hour (commensurate with experience) + Product Sales Commissions

Keyholder Pay: From $15+ depending on level of experience with UNRESTRICTED availability

Job Type: Part-Time / Full-Time

Date Posted: August 6, 2026

About Spa Concepts AVEDA

Do you love the world of beauty, wellness, and premium products? Do you thrive in a dynamic, high-energy environment dedicated to exceptional customer care? Spa Concepts AVEDA is looking for a driven, customer-focused Guest Services Representative (GSR) to join our team at our Shreveport location!

Backed by the globally recognized AVEDA brand, Spa Concepts operates two locations across Shreveport and Bossier City. Our team of stylists, service providers, and support staff is committed to trend, style, and holistic care. We place equal value on delivering 5-star experiences, environmental responsibility, and fostering a supportive work environment.

Position Overview

As a Guest Services Representative, you are the face of Spa Concepts. You will set the tone for every client visit, ensuring guests feel welcomed, valued, and pampered from the moment they walk through our doors.

Key Responsibilities

Guest Hospitality: Welcome guests warmth and professionalism, ensuring every visit meets our 5-star standard.
Appointment & Phone Management: Handle high-volume incoming calls and schedule appointments efficiently, with an emphasis on prebooking.
Point of Sale Operations: Accurately process transactions, handle check-outs, and manage guest accounts.
Retail & Service Sales: Recommend and sell AVEDA retail products and spa/salon services to meet guest needs.
Facility Support: Maintain product displays, keep retail areas stocked, and assist with light cleaning to ensure a pristine, relaxing atmosphere.

Qualifications

Experience: Background in a busy front desk, high-volume retail, hospitality, or customer service environment. (Experience with AVEDA, day spas, salons, or salon software is a plus, but not required.)
Communication & Tech Skills: Excellent verbal and written communication skills; computer literate and comfortable learning salon management software.
Personal Attributes: Outgoing, detail-oriented, highly organized, and passionate about quality customer care.
Professionalism: Dependable, trustworthy, and able to interact warmly and professionally with guests and team members.
Reliability: Must have reliable transportation to and from work.

Benefits & Perks

Competitive base pay plus product sales commission
Flexible scheduling
Rapid advancement opportunities for top performers
Comprehensive benefits package (Dental, Vision, Life, and Disability Insurance)
Generous employee discounts on AVEDA products and spa/salon services
Ongoing paid on-the-job training

To Apply: Submit your resume demonstrating your customer service experience and passion for the beauty and wellness industry.

Spa Concepts AVEDA is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

Dental insurance
Flexible schedule
On-the-job training
Vision insurance

Work Location: In person